Offer summary

Qualifications:

5+ years of experience in Commercial Operations or project management in a cross-functional environment., Strong business acumen and systems mindset, with the ability to connect tools and processes with business outcomes., Excellent interpersonal and communication skills, capable of building trust and presenting actionable content., Proficient in Microsoft Excel and PowerPoint, with experience in Salesforce and reporting tools preferred..

Key responsibilities:

Manage cross-functional projects and process improvement initiatives across the organization.

Collaborate with Sales, Client Success, and Delivery teams to address client pain points and escalate issues.

Maintain the Client Issue Tracker to ensure proper issue management and resolution tracking.

Develop reporting and executive-ready materials to support decision-making and operational visibility.

Job description

The Manager, Growth and Client Service Operations is a critical execution partner to the Sr. Director, Strategy, Growth, and Client Service Team. This role supports the management of cross-functional initiatives, operational improvements, and transparent communication across R1’s commercial organization, including Sales, Client Success, and Client Delivery.

This individual will lead tactical delivery of strategic initiatives, represent the voice of frontline teams in operational problem-solving, partner with internal stakeholders to address systemic client issues, and manage key communication forums that foster alignment and accountability. They will also serve as a business partner to the Salesforce systems team—helping drive adoption, data integrity, and process improvement through better use of the platform. This is a hands-on role for a highly organized, systems-minded team player passionate about creating clarity, building trust, and driving meaningful outcomes.

Key Responsibilities:

Manage cross-functional projects and process improvement initiatives across the Growth and Client Services organization
Partner with Sales, Client Success, and Delivery teams to surface recurring client pain points and escalate systemic issues for resolution with operations partners
Collaborate with internal operational teams (e.g., billing, IT, access) to drive resolution of root causes impacting client satisfaction
Maintain the Client Issue Tracker, ensuring issues are properly captured, categorized, escalated, and tracked through resolution; support the roll out of higher adoption across other key teams
Partner with the Business Transformation team to ensure operational improvements reflect real-time client and frontline teams’ issues.
Act as a business partner to the Salesforce systems team to ensure the platform supports efficient workflows, consistent adoption, and accountability across Sales, Client Success, and Client Delivery
Support the execution of strategies set by the Sr. Director by translating vision into action plans, templates, trackers, and communications
Manage and produce content for monthly Growth Team and Client Experience meetings, driving cross-functional transparency and alignment
Develop reporting, dashboards, and executive-ready materials to support decision-making and operational visibility

Qualifications:

5+ years of experience in Commercial Operations, Sales/Client Success Operations, or project/program management in a cross-functional environment
Track record of managing operational initiatives and improving processes across commercial or client-facing teams
Excellent interpersonal and influence skills; able to build trust with field teams and partner effectively across business functions
Strong business acumen and systems mindset, with the ability to connect day-to-day tools and processes with broader business outcomes
Experience partnering with Salesforce system admins or product teams to improve usability, reporting, and adoption (no admin experience required)
Exceptional communication skills, with the ability to prepare and present structured, actionable content for diverse audiences
Proficient in Microsoft Excel and PowerPoint; experience with Salesforce, Smartsheet/Asana, and Power BI preferred

For this US-based position, the base pay range is $93,244.00 - $152,065.42 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

This job is eligible to participate in our annual bonus plan at a target of 10.00%

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent

To learn more, visit: R1RCM.com

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