Offer summary

Qualifications:

2+ years of experience in remote customer service or administrative support roles, Strong computer skills with the ability to learn new platforms quickly, Experience using Microsoft Outlook, Excel, and virtual platforms like Adobe Connect or Zoom, Associate degree preferred but not required..

Key responsibilities:

Communicate with students regarding login instructions and expectations

Monitor live virtual classrooms and provide real-time support

Troubleshoot basic tech issues and track attendance during training.

Job description

Are you a detail-oriented customer service professional with a knack for technology? Join HSI as a Remote Training Support Specialist (MSHA Moderator) and play a critical role in supporting our virtual MSHA training programs. In this role, you’ll be the behind-the-scenes hero helping adult learners successfully attend and complete mandatory safety courses from the comfort of their homes.

This temporary role is ideal for someone who enjoys remote work, thrives in a structured environment, and is confident troubleshooting basic tech issues with calm and compassion.

Start Date: July 2025
End Date: December 2025
Type: Temporary

What you will do:

As part of our virtual training support team, you’ll work closely with the MSHA Instructor to ensure every training session runs smoothly—from registration to final sign-off.

Key Responsibilities:

Register and enroll students in MSHA Part 48 New Miner and Refresher courses
Communicate clearly with students via email regarding login instructions and expectations
Conduct pre-training tech checks to ensure students’ devices are ready for virtual participation
Monitor live virtual classrooms (Adobe Connect) and provide real-time support to students and instructors
Troubleshoot basic tech issues (e.g., webcam, audio, connectivity, login issues)
Track attendance, participation, and student conduct during training
Document and escalate technical or participation issues when needed
Collaborate with the internal MSHA team to improve workflows and enhance learner experience

Work Schedule:

This is a full-time, Monday–Friday position with rotating weekly shifts based on course assignments. All times are listed in Pacific Time (PT).
You must be available to work either of the following shifts:

New Miner Course:
🕠 5:30 AM – 2:30 PM (includes a 1-hour lunch)
Annual Refresher Course:
🕕 6:15 AM – 3:30 PM (includes a 1-hour lunch)

Schedule will be communicated in advance, and flexibility to work both shifts is required.

Requirements

You’re a service-first professional who brings positivity, tech-savviness, and calmness under pressure to every customer interaction.

2+ years of experience in remote customer service or administrative support roles
Strong computer skills with the ability to learn new platforms quickly
Experience using Microsoft Outlook, Excel, and virtual platforms (e.g., Adobe Connect, Zoom, or similar)
Associate degree preferred but not required
Reliable high-speed internet and a quiet workspace

Benefits