Deal Desk Manager

Company overview

LucidLink is a fast-growing startup on a mission to make data instantly and securely accessible from everywhere. As remote and hybrid work has become the new normal, our cloud-based technology enables teams to instantly access files and collaborate from anywhere in a familiar format that works like a local hard drive.

LucidLink’s solution is designed for workflows involving huge files, massive data sets and real-time collaboration. Our customers include the world’s most creative companies like Paramount, Warner Brothers, Epic Games, Spotify, A+E and Netflix. We were founded in 2016 by storage industry experts and support over one billion customer files across more than 40+ countries. LucidLink is headquartered in San Francisco, California, has an engineering office in Sofia, Bulgaria, and remote employees across North America, Europe, and Australia.

Reasons to join LucidLink:

• Tackle big challenges: You’ll have the chance to solve complex, high-stakes problems that redefine how teams collaborate globally. By starting with the Media & Entertainment industry and expanding into data-intensive sectors, you’ll gain deep insight into cutting-edge technologies and play a role in shaping the future of global workflows.

• Values-led culture: Our values don’t just exist on paper—they guide every decision and interaction. You’ll thrive in an environment where integrity, innovation, and empathy are at the core of how we operate, empowering you to grow personally and professionally.

• Hypergrowth journey: Joining a company with triple-digit growth rates means unparalleled opportunities for advancement, learning, and being part of an exciting journey toward unicorn status. You’ll experience the adrenaline of startup speed combined with the satisfaction of building something truly impactful.

• Immediate impact: At LucidLink, your work will matter—immediately. You’ll be part of a tight-knit team of 170+ builders working at startup speed, where your ideas and actions will create tangible, exponential results that contribute to our collective success.

• Comprehensive benefits: We believe in investing in our people. With unlimited PTO, a competitive salary, stock options, and full health coverage, you’ll feel supported both professionally and personally while enjoying a strong work-life balance.

The Opportunity

We’re looking for a strategic and detail-oriented Deal Desk Manager to support our growing sales organization. This role is critical in enabling scalable deal execution by partnering closely with Sales, Finance, Legal, and RevOps. You’ll serve as the central point of coordination for structuring complex deals, managing pricing strategy, streamlining approval workflows, and driving operational efficiency. The ideal candidate has a strong understanding of SaaS sales and contract processes, thrives in cross-functional environments, and brings both analytical rigor and process expertise to the table.

This is an incredible opportunity for someone with proven success, the ability to balance speed and quality, an openness to learning, and a willingness to be hands-on. 

This role can be performed from anywhere in the United States. Note: we’re a global team with over half our colleagues in Europe, which will necessitate some early mornings if located in the western United States time zones.

Responsibilities:

• Manage commission operations, including monthly review and validation of payouts, resolution of disputes, and ensuring timely and accurate calculations.

• Support commission plan design and governance by collaborating with Sales, Finance, and RevOps to align incentives with business goals, maintain policy documentation, and ensure clarity around quotas, crediting, and clawbacks.

• Clearly communicate plan mechanics, responding to commission-related inquiries, and analyzing payout trends to recommend improvements to plan effectiveness.

• Execute complex and non-standard deals to meet customer needs while ensuring alignment with internal policies

• Manage pricing approvals, discount guardrails, and maintain pricing tools in collaboration with cross-functional teams (e.g., Sales, Legal, Finance, etc.)

• Build scalable processes and documentation to improve deal flow efficiency and reduce bottlenecks

• Track, analyze, and report on deal metrics to inform pricing strategy and improve sales performance

Requirements:

• 3–4 years of experience in Deal Desk, Sales Operations, or related roles within a B2B SaaS environment

• Proven experience managing and optimizing sales commission plans, including monthly payout validation, dispute resolution, and plan effectiveness analysis

• Strong understanding of SaaS pricing models, discount frameworks, and deal structuring best practices

• Demonstrated ability to communicate effectively and collaborate cross-functionally with Sales, Finance, Legal, and RevOps to execute and optimize complex deals

• Skilled in building scalable processes, documentation, and enablement materials to support sales operations and approvals
  
  

The salary range provided for this position is an estimated guideline from a salary database. Total compensation for this position may also include equity, variable pay, and employee benefits. We consider a wide range of factors when making compensation decisions, including but not limited to relevant experience, knowledge, training, and skill sets; market conditions; and internal equity. Compensation ranges may also vary based on location.