SAP Mexico Center Delivery Leader

Job Description:

Essential Job Functions:

• Operational Leadership: Lead the SAP service center to ensure high-quality delivery of SAP services across application development, maintenance, projects, and technical support.
• Team Management: Supervise a team of managers, overseeing new manager hires and internal promotions, ensuring a well-distributed workload. Lead and mentor the team, fostering a culture of collaboration, innovation, and excellence.
• Client Engagement: Act as the ultimate point of contact for internal and external clients, managing escalations, and fostering strong client relationships to ensure long-term satisfaction and service alignment.
• Service Delivery Oversight: Oversee project deliveries across the Americas and Europe regions, ensuring successful execution, quality assurance, and customer satisfaction. Implement strategies to optimize service delivery, ensuring adherence to SLAs and ISO certification requirements.
• Performance Metrics: Monitor KPIs, manage budgets, and provide regular reports to senior management, ensuring financial health and alignment with business goals.
• Strategic Growth: Drive initiatives to expand the SAP portfolio by introducing new technologies, improving processes, and supporting the Sales organization in pursuing new business opportunities.
• Cross-functional Collaboration: Collaborate closely with HR, Finance, Legal, and other stakeholders to ensure smooth operations, particularly in hiring, payroll, and team management.
• University Partnerships: Demonstrated experience in building relationships with local universities to establish pipelines for grooming new talent, including internships and training programs to support future SAP professionals.

Qualifications:

• Bachelor’s degree in a relevant field required (advanced degree preferred).
• Minimum 10+ years of SAP-related experience, with a strong background in service delivery and operational management.
• Detailed understanding of the Mexico talent pool, market dynamics, and strategies to attract and retain top SAP professionals. Ability to navigate the local competitive landscape for talent acquisition and retention.
• Experience leading large SAP cross-functional teams. A plus to have proven track record of managing large-scale SAP service centers.
• Strong leadership skills, with a proven ability to manage large teams effectively.
• Excellent bilingual (Spanish/English) communication skills with the ability to engage stakeholders at all organizational levels.
• Experience in budget management, reporting to senior leadership, and driving financial success.
• Ability to thrive in a fast-paced, dynamic environment while managing multiple priorities.
• Experience in sales and presales activities is highly desirable.
• Strong professional network within SAP and with customers globally.

Other Qualifications:

• Experience managing remote teams and understanding the challenges of a “Work from Home” model.
• Good understanding of policies and best practices for delivery excellence (e.g., ISO 20K, 27K) are a plus.
• Advanced degree or certifications (e.g., PMP, CTO, MBA) are a plus.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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