Offer summary

Qualifications:

2-3 years of customer service experience., Experience working in content management systems and ticketing systems., Demonstrated knowledge of HTML and CSS, with basic knowledge of Javascript/jQuery., Strong organizational skills and excellent communication abilities in English..

Key responsibilities:

Assist clients in maintaining compliant and up-to-date websites using the Q4 Studio Content Management System.

Conduct quality review checks to ensure accuracy during site updates.

Communicate professionally with clients regarding the status of their requests.

Facilitate high-impact content updates, including webcasting information and financial reports.

Job description

HighlightTA is the on-demand talent team for Q4.

The Client Support Analyst contributes to the success of the team through flawless and
timely execution of website content updates and the delivery of excellent client service.

This opportunity is ideal for an individual who enjoys working collaboratively within a
team environment and is passionate about delivering exceptional client experiences.

Key Responsibilities:

Work within the Q4 Studio Content Management System to assist publicly traded
clients in maintaining up-to-date websites compliant with regulatory standards.
Conduct frequent quality review checks when performing site updates to ensure
accuracy and quality of work.
Ensure timely delivery of client updates.
Communicate with clients frequently and professionally to keep them informed on
the status of their requests.
Facilitate high-impact content updates, including the addition or replacement of:
- Webcasting information
- Presentations
- Disclosure documents, including press releases and financial reports
- ESG materials

Required Skills and Attributes:

Ability to work collaboratively within a team environment.
Passion for delivering exceptional client experiences.
Capability to manage multiple simultaneous tasks with competing priorities.
Strong organizational and detail-oriented approach.
Excellent communication skills, both written and verbal, in English.
Independent troubleshooting capabilities.
Drive to expand knowledge and solve problems.
Strong prioritization, escalation, and appropriate sense of urgency.
Ability to work both independently and within a team.

Qualifications:

2-3 years of customer service experience.
Experience working in content management systems.
Experience with ticketing systems.
Demonstrated knowledge of HTML and CSS.
Basic knowledge of Javascript/jQuery.
Working knowledge of PC and Mac-based environments.
Financial experience is considered a bonus.

Working Conditions:
This position may require non-business hours activities such as critical client events,
escalations, and holiday coverage, including after-hours, weekend, and holiday support as
needed for earnings and/or emergencies.

Required profile