Offer summary

Qualifications:

High school diploma or equivalent required., Minimum 2 years of customer service experience., Strong written and verbal communication skills in virtual settings., Proficiency in Microsoft Office Suite, with preferred knowledge of Microsoft Dynamics 365 and Central Reach..

Key responsibilities:

Process incoming leads and referrals for ABA services.

Communicate with prospective families and manage documentation.

Assist with assessment authorizations and maintain accurate client records.

Perform audits on Admissions systems and generate data reports.

Job description

Job Summary

The Admissions Coordinator completes administrative tasks related to onboarding new clients seeking ABA services with Acorn Health. Responsibilities include processing incoming leads and referrals, communicating with prospective families, managing documentation, assisting with assessment authorizations, and leveraging Admissions technology platforms to research, report, and audit.

Duties & Responsibilities

Review client documentation to ensure compliance with payor requirements for assessment authorization.
Create and modify client EHR records for accurate communication across departments.
Assess dashboard data to support Admissions Specialists with accurate waitlist messaging.
Support Admissions leadership with high-priority referrals to maintain strong partnerships.
Monitor inquiries across communication channels and distribute leads according to SLAs.
Organize incoming documentation to support timely follow-ups and process improvement.
Assist with task management in Acorn’s EHR platform, ensuring timely updates to families and staff.
Communicate with families about documentation needs due to changing payor requirements.
Perform scheduled and ad-hoc audits on Admissions systems and generate data reports.
Support leadership with periodic data entry and administrative projects.
Review monthly waitlist survey responses and update records accordingly.
Call provider offices to help families obtain required assessment documentation.
Handle other administrative and client communication duties as assigned.

Knowledge, Skills & Abilities

Excellent written and verbal communication skills in virtual settings (phone, email, video).
Strong interpersonal and customer service skills.
High attention to detail and strong organizational abilities.
Proven time management and ability to meet deadlines.
Analytical thinker with strong problem-solving skills.
Demonstrated leadership capabilities.
Ability to prioritize and delegate tasks when appropriate.
Proficiency in Microsoft Office Suite.
Preferred knowledge of Microsoft Dynamics 365 (CRM) and Central Reach (EHR).

Education & Experience

High school diploma or equivalent required.
Minimum 2 years of customer service experience.
6 months of behavioral health admissions experience preferred.

Physical Requirements

Remain in a stationary position: > 2/3 of the time
Traverse work location: None
Use department-specific equipment: > 2/3 of the time
Climb equipment or ladders: None
Adjust positioning to perform duties: 1/3 to 2/3 of the time
Communicate effectively: > 2/3 of the time
Lift/transport items:
- Up to 10 lbs: None
- Up to 25 lbs: None
- Up to 50 lbs: None
- Over 100 lbs: None

The above statements are intended to describe the general nature and level of work being performed by employees in this classification.

Acorn Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability or other legally protected characteristic

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