Offer summary

Qualifications:

Bachelor’s degree in Business Administration, Computer Science, or a related field., 8-10 years of experience in Quality Assurance, with 3-5 years in a leadership role., Strong problem-solving skills with a data-driven approach to decision-making., Experience with automation testing frameworks and quality management systems..

Key responsibilities:

Lead and manage an onshore and offshore team of quality analysts.

Establish and monitor quality metrics, KPIs, and reporting processes.

Drive the QA automation strategy, balancing manual and automated testing.

Foster a culture of quality and accountability across the organization.

Job description

Overview:

If you're looking for the stability of a profitable, growing company with the entrepreneurial spirit of a startup, we’re hiring. SageSure, a leader in catastrophe-exposed property insurance, is seeking a Sr. Manager, Quality Assurance Operations. This role is responsible for ensuring that our programs meet high-quality standards through effective testing strategies. You will lead a team responsible for both manual and automated testing, working closely with technical and business teams to ensure exceptional quality in every product.

What you’d be doing:

Lead and manage an onshore and offshore team of quality analysts, managing ticket assignments, deadlines, and risk escalations.
Establish and monitor quality metrics, KPIs, and reporting processes to drive continuous improvement in quality standards.
Collaborate with the Performance Management and Improvement team to support capacity modeling and resource allocation.
Manage contract QA budget and resource allocation including resource forecast, resource onboarding & offboarding, monthly budget vs actual communications, quarterly and annual spend forecast, invoice reviews, etc.
Provide coaching and guidance on testing methodologies to improve team efficiency and testing
Analyze workflows and identify optimization opportunities to enhance
Drive the QA automation strategy, balancing manual and automated testing to maximize quality and
Develop and maintain documentation of QA best practices and testing
Foster a culture of quality and accountability across the organization by promoting awareness and education on quality standards and
Manage and complete ad-hoc projects and initiatives as they arise.

We’re looking for someone who has:

Bachelor’s degree in Business Administration, Computer Science, or a related
Minimum of 8-10 years of experience in Quality Assurance, with at least 3-5 years in a leadership role.
Proven ability to manage workload based on capacity models
Strong problem-solving skills with a data-driven approach to decision-making
Experience leading offshore quality assurance resources
Understanding of automation testing frameworks and quality management systems (e.g., Radish BDD, Playwright, TestRail, JIRA).
Proven ability to communicate technical findings to non-technical

Highly preferred candidates also have:

Previous experience in the Property & Casualty industry
Experience leading implementation of new test automation frameworks

About SageSure:

Named among the Best Places to Work in Insurance by Business Insurance for four years in a row (2020-2023), SageSure is one of the largest managing general underwriters (MGU) focused on catastrophe-exposed markets in the US. Since its founding in 2009, SageSure has experienced exceptional growth while generating underwriting profits for carrier partners through hurricanes, wildfires, and hail. Available in 16 states, SageSure offers more than 50 competitively priced home, flood, earthquake, and commercial products on behalf of its highly rated carrier partners. Today, SageSure manages more than $1.9 billion of inforce premium and helps protect 640,000 policyholders.

SageSure has more than 1000 employees working remotely or in-office across nine offices: Cheshire, Connecticut; Chicago, Illinois; Cincinnati, Ohio; Houston, Texas; Jersey City, New Jersey; Mountain View, California; Marlton, New Jersey; Tallahassee, Florida; and Seattle, Washington.

SageSure offers generous health benefits and perks, including tuition reimbursement, wellness allowance, paid volunteer time off, a matching 401K plan, and more.

SageSure is a proud Equal Opportunity Employer committed to building a workforce that reflects the spectrum of perspectives, experiences, and abilities of the world we live in. We recognize that our differences make us strong, and we actively seek out diverse candidates through partnerships with organizations, institutions and communities that represent various backgrounds. We champion belonging and inclusion for all identities, including, but not limited to, race, ethnicity, religion, sexual orientation, age, veteran status, ability status, gender, and country of origin, striving to create a culture where all individuals feel valued, respected, and empowered to bring their authentic selves to work.

Our nimble, highly responsive culture nurtures critical thinkers who run toward problems and engineer solutions. We relentlessly pursue better outcomes by investing in the technology, talent, and tools that position us to succeed in demanding markets. Come join our team! Visit sagesure.com/careers to find a position for you.

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