District Manager PREM

Address: 123 Remote Worker Guatemala City, Guatemala 1005

Brand: Guateprenda

The District Manager Premium provides leadership, coaching and operational direction to store management and teams to maximize revenue and effectively control expenses to achieve business and financial targets for a multi-store business unit. The District Manager Premium completes all required development/training assignments and is responsible for the development and training of their district team. The DM Premium demonstrates exceptional customer service and helps to maintain a positive work environment and culture by building relationships with Team Members.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• The District Manager Premium provides leadership, coaching and operational direction to store management and teams to maximize revenue and effectively control expenses to achieve business and financial targets for a multi-store business unit.
• The District Manager Premium completes all required development/training assignments and is responsible for the development and training of their district team.
• The DM demonstrates exceptional customer service and helps to maintain a positive work environment and culture by building relationships with Team Members.
• Ensures superior customer service standards
• Ensures proficient execution of the sales and lending processes to standard within the district
• Maximizes revenue growth, operating margin, and controls expenses to ensure the district meets or exceeds all financial objectives
• Effective budget management inclusive of P & L, analysis, and trend reporting
• Inventory Control
• Ensures personal and team adheres to Company Policies, procedures, and compliance including all regulations regarding firearms
• Oversee all aspects of labor, staffing, onboarding, training, and retention
• Ensures cultural alignment with Company Core Values and Guiding Principles
• Ensures fundamental HR practices are in place
• Drives revenues and controls cost to deliver budgeted operating margins
• Analyzes reports on key business metrics and provides recommendations and necessary actions
• Ensures personal and team compliance and executions of all Company Programs, policies, procedures, initiatives, and safety/security measures.
• Ensures superior customer service standard are met, both personally and for their team
• Executes and oversees Talent & Succession planning, staffing and retention efforts, and performance and development plans.
• Ensures all Team Member onboarding and training are completed per Company Guidelines, including personal training requirements.
• Ensures engagement and turnover are in line with Company expectations
• Provides direction, coaching, development and performance feedback to managers and Team Members and partners with leadership and HR as necessary
• Helps Team Members understand how their daily goals align with Company strategic goals
• Facilitates new program roll outs and change management
• Maintains and follows a schedule of structured store visits, ensuring store merchandising, ticketing standards, and backroom organization meet Company expectations and completion of loan walks to verify procedures are followed
• Review store schedules to ensure appropriate coverage and labor efficiencies
• Conducts or participates in investigations as required
• Ensures personal and team compliance with the Company’s Code of Conduct and maintains a respectful and safe working environment
• Ensures district participation in Company Diversity and Inclusion programs and initiatives
• Adheres to all local, state, and federal laws and regulations
• Drives using personal vehicle as needed (bank transactions, offsite training, store visits, transfers, etc.)
• All other duties as assigned

EDUCATION & EXPERIENCE:

• 4+ years of progressive operational management experience preferably in a multi-unit retail environment, with at least 5 years at a management supervisory level.
• Prior experience in the pawn industry is a plus and may justify considering candidates with less experience than the minimum requirements.
• E-commerce experience
• Master's degree / MBA, Master in Digital Marketing or E commerce or related degree required.
• This position requires travel between store locations.
• Must be bilingual English - Spanish
• Must have reliable transportation, an acceptable driving record, and possess and maintain a valid driver’s license and car insurance in current state of residence.
• Successful completion of prerequisite Career Path Programs, preferably before assuming this role.

PHYSICAL DEMANDS & WORK CONDITIONS

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is required to stand, use hands and fingers when manual dexterity is required to handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The noise level in the work environment is usually moderate. The Team Member is frequently required to walk, stoop, kneel, or crouch. The Team Member is occasionally required to climb or balance. The Team Member must regularly and independently lift and/or move up to 25 pounds. The Team Member may have to lift more than 25 pounds or items that are too bulky for one person to move.  In those instances, the Team Member is required to use carts and other available equipment to assist with lifting when using the “Buddy Lifting System” is not possible. Specific vision abilities required by this job include close vision and the ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EZCORP is an Equal Opportunity Employer