Offer summary

Qualifications:

Strong understanding of the cargo claims process and Carmack Amendment., Basic knowledge of the commercial transportation industry, familiarity with McLeod or Mercury Gate is a plus., Proficient in Microsoft Outlook and Excel, including complex functions and pivot tables., Ability to read and understand certificates of insurance and related documentation..

Key responsibilities:

Update motor carrier records, including safety scores and contract dates.

Identify and mitigate fraudulent activities related to carriers and loads.

Assist the Compliance Department with motor carrier setup and administrative tasks.

Manage and resolve cargo claims by coordinating investigations and ensuring timely progress.

Job description

Description

Company Overview

Ryan Transportation is part of Shamrock Trading Corporation, a family of brands in transportation, finance and technology. Shamrock offers a suite of transportation services, which allows us to leverage long-term, multiservice relationships by offering freight, financial services, a fuel card program and trucking technology through a single organization.

Shamrock is headquartered in Overland Park, Kansas and has nine regional offices - Atlanta, Chicago, Dallas, Ft. Lauderdale, Houston, Laredo, Nashville, Philadelphia and Phoenix. Shamrock has been recognized among the “Best Places to Work” in both Kansas City and Chicago and was most recently recognized as one of America’s “Most Loves Workplaces” by Newsweek. Overland Park is a great place to live, work and play, being conveniently located within driving distance of everything Kansas City has to offer. Housed within the heart of Overland Park, our offices include 4 gorgeous towers on the East and West sides of Metcalf Ave. With a heavy community presence and a winning culture, Shamrock is a great place to work in Overland Park!

Responsibilities

Ryan Transportation and Shamrock Trading Corporation are looking for a Carrier Compliance and Cargo Claims Associate to join the team. This role will work with the compliance team on a multitude of duties related to new carrier contracts, carrier insurance records, safety scores, contract dates and insurance compliance as related to certain customer contracts. Responsibilities include but are not limited to:

Update motor carrier records as required tracking items such as:

Motor Carrier Safety Scores
Authority and Authority Histories
Contract Dates

Identify and mitigate fraudulent activities:

Detect potential fraudulent carriers
Investigate stolen and double brokered loads
Collaborate with third party vendors to prevent and resolve fraud

Understand the Ryan Transportation Motor Carrier contracts
Understand various Shipper contracts in place with Ryan Transportation
Be able to operate various facets of multiple dispatch services such as McLeod & Mercury Gate
Assist Compliance Department with various steps of the motor carrier setup process
Perform various administrative/support duties such as scanning, printing, faxing and copying
Assist with high value load insurance in both LTL and Full Truckload
Manage and resolve a book of cargo claims:

Receive claims from customers and gather the required documentation
Coordinate Investigation between Carrier, Customer, and Insurance Adjuster
Ensure claims are progressing at an acceptable pace

Qualifications

Strong understanding of cargo claims process and Carmack Amendment
Basic knowledge of the commercial transportation industry; familiarity with McLeod or Mercury Gate is an added bonus
Strong Microsoft Outlook skills necessary
Strong Microsoft Excel skills, complex functions and knowledge of pivot tables
Knowledge or how to read and understand a certificate of insurance
Understanding of the flow of paperwork in the lifecycle of a load; Rate confirmation, Bill of Lading, Delivery Receipts and Invoices

Benefits Package

At Shamrock we hire bright, ambitious people and give them the tools they need to be successful. By investing in training and development, we hope to become a long-term career for employees, where there are always opportunities for advancement. Shamrock also offers a premier set of benefits for employees and their families:

Medical: Fully paid healthcare, dental and vision premiums for employees and eligible dependents
Work-Life Balance: Competitive PTO, paid leave policies and eligibility for work from home opportunities after an introductory period
Financial: Generous company 401(k) contributions and employee stock ownership after one year
Wellness: Onsite gym, jogging trail and discounted membership to nearby fitness center