Director, Education Services

Director, Education Services

Location: US - Walnut Creek, San Diego, Detroit, Boston, 

*This position can also consider candidates in Ottawa, CAN

ABOUT WIND RIVER 

Wind River is a global leader in delivering software for mission-critical intelligent systems. For more than four decades, the company has been an innovator and pioneer, powering billions of systems that require the highest levels of security, safety, and reliability.  

Wind River helps customers across automotive, aerospace, defense, industrial, medical, and telecommunications industries solve complex technology challenges on their journey toward the new intelligent machine economy. The company’s software powers generation after generation of the safest, most secure systems in the world.  Examples include playing a key role in NASA space missions such as Artemis I, the James Webb Space Telescope, and multiple Mars rovers. We’ve achieved recent 5G milestones including the world’s first successful 5G data session with Verizon and building one of the largest Open RAN networks in the world with Vodafone. 

The company has received industry recognition for its technology innovation and leadership, and for its workplace culture, including global Great Place to Work certification and being named a “Top Workplace” for ten consecutive years. If you want to be part of a unique culture where the lived experience is based on our cultural attributes of growth mindset, customer-focus, and diversity, equity, inclusion & belonging, come join us and help advance the future software-defined world. 

About The Opportunity

Wind River has an opportunity for a seasoned business leader with deep experience managing and growing an Education Services (Training, Certification) P&L.  The ideal candidate is strategically minded and collaborates closely with Sales teams, Partners, and of course, customers to exceed customer

expectations with content that prepares their users to fulfill the demands of the target roles served by Wind River: Cloud System Administrators, DevSecOps, Software Developers and Integrators, and Implementation Partners.  This role will have global responsibility for the Education P&L including at a minimum: 1) live classes, 2) eLearning, and 3) Certifications.

Interface & Collaboration:

Supporting the growth and retention of the Wind River Education Team to ensure it is staffed with highly motivated top talent and career goals are set around well-defined career paths.

Ensuring that Wind River customers unlock the full business value from their software purchases based on their business outcomes and use cases through highly impactful role-based training, products, and services.

Ensuring that the Education Services team meets or exceeds its delivery dates and customer satisfaction objectives.

Ensuring that Wind River Sales, Customer Success Managers, and Professional Services teams understand and promote the value of Education in their customer conversations.

Providing visibility to Executive Leadership into insights gathered from the delivery of the Education business. Includes but not limited to financial reporting and important market and customer trends.

Responsibilities

• Providing mentorship, coaching, and career development support to a globally dispersed team.
• Ensuring that Wind River meets or exceeds its revenue and profit goals for the Education Services business.
• Growing the Education business substantially in the coming fiscal years.
• Leveraging Wind River resources to ensure that Education content is of the highest quality in terms of preparing the learners to execute the tasks associated with their roles and is delivered in a timely fashion tied to product releases.
• Defining the target roles and personas for Education and Certification, including the learning paths required for learners to achieve top levels of performance in these roles.
• Producing class content and certification exams to the market on time or ahead of schedule.
• Engaging proactively with the Marketing, Sales and Partner Management Teams to build relationships to drive training and certification demand, sales, and delivery.
• Working cross functionally with subject matter experts on key Wind River Teams (e.g. Pre-sales, Support, Consulting, Product Management, Engineering) to set proper expectations as to time investment and level of commitment.
• Achieving the highest levels of customer satisfaction with Wind River training content.
• Achieving significant brand value from Wind River certifications.
• Reviewing customer complaints, concerns, and seeking to improve the customer experience.
• Ensuring that customers and partners serve as references to promote sales in their industry and beyond.
• Providing regular usage and experience feedback from customers and partners. This will enable Product Management and Engineering Teams to help improve our products.

Requirements and skills

• 5+ years of demonstrated work experience as a Training business leader with experience building, managing, and growing high performing, technically proficient, global teams of 10 or more.
• Demonstrated experience working with broad cross-functional and matrixed teams.
• Experience in managing revenues of $5MM/year or more and doubling revenue over a short time frame.
• A proven track record working with fortune 500 companies in industry and government.
• Experience working with brand image and promoting value through customer experience.
• Ability to communicate and foster positive business relationships at all levels of management: executive through individual contributor levels, especially with Sales, Partner/Alliance, Product Management, Engineering, Consulting, and Support teams.
• A strong track record of delivering Educational quality content on time.
• A deep understanding of software development, delivery, DevSecOps, and system administration roles and needs.
• Ownership, accountability, and personal organization strengths are essential.
• Experience in managing a diverse group and training each according to company standards.
• A technical degree is preferred.
• Ability to travel up to 25%.

BENEFITS 

• Flexible home office! We offer the flexibility of a hybrid work schedule or 100% remote
• Named Top Workplace for the 8th year in a row
• Wind River’s commitment to DEIB
• 100% Employee covered Medical, Dental, and Vision insurance*
• Flexible Time Off policy* + 12 observed Holidays
• 401K with company match
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Wellness Benefits through Unmind

Compensation                

The annual base salary range for this role’s listed grade level is $180,000 to $210,000 plus a bonus for Colorado, New York, and New Jersey residents, and $190,000 to $230,000 plus a bonus for SF Bay Area, Greater Seattle, NYC, and Washington, DC, residents. Salary ranges are determined through interviews and a review of the education, experience, knowledge, skills, location, and abilities of the applicant, and equity with other team members. Employees in this role are also eligible for the following benefits in accordance with the terms of the Company's plans: health, dental, vision insurance, life insurance, flex time off, eligibility to enroll in 401k, and 12 paid holidays.

OUR COMMITMENT TO DIVERSITY 

Wind River is committed to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, age, physical, mental, or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, HIV status, family medical history or genetic information, family or parental status including pregnancy, or any other status protected by the laws or regulations in the locations where we operate.  Wind River will not tolerate discrimination or harassment based on these characteristics. 

To learn more, visit Wind River at www.windriver.com. 

APPLICANT PRIVACY NOTICE:                

Your privacy is of the utmost importance to us. At Wind River, we strictly adhere to all applicable data privacy laws. Please review Wind River's Applicant Privacy Notice, which can be found here.                    

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