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Quality and Training Manager

Remote: 
Full Remote
Contract: 
Full time
Work from: 
United States

Offer summary

Qualifications:

Strong operational thinking with the ability to lead initiatives from concept to execution., Experience in designing and delivering learning strategies that drive performance improvement., Proven track record in building onboarding programs for new hires., Excellent communication and stakeholder management skills across various functions..

Key responsibilities:

  • Own the strategy and implementation of quality management systems for high-quality care delivery.
  • Lead the design and deployment of training programs to enhance clinical team performance.
  • Serve as the primary owner of clinical quality risk management and ensure compliance with regulatory standards.
  • Collaborate with cross-functional teams to embed quality and continuous improvement in operations.

Sword Health logo
Sword Health SME https://swordhealth.com/
501 - 1000 Employees
See all jobs

Job description

Sword Health is on a mission to free two billion people from pain. 

With 67% of members achieving a pain-free life and a 70% reduction in surgery intent, at Sword, we are using AI Care to change lives, and save millions for our 25,000+ enterprise clients across three continents. Today, we hold the majority of industry patents, win 70% of competitive evaluations, and have raised more than $300 million from top venture firms like Founders Fund, Sapphire Ventures, General Catalyst, and Khosla Ventures.

Recognized as a Forbes Best Startup Employer in 2025, this award highlights our focus on being a destination for the best and brightest  talent. Not only have we experienced unprecedented growth since our market debut in 2020,  but we’ve also created a remarkable mission and value-driven environment that is loved by our growing team. With a recent valuation of $3 billion, we are in a phase of hyper growth and expansion, and we’re looking for individuals with passion, commitment, and energy to help us scale our global impact. 

Joining Sword means committing to a set of core values, chief amongst them to “do it for the patients” every day, and to always “deliver more than expected” on behalf of our members and clients.

This is an opportunity for you to make a significant difference on a massive scale as you work alongside 900+ (and growing!) talented colleagues, spanning three continents. Your charge? To help us build a pain-free world, powered by AI, enhanced by people — accessible to all.

What you’ll be doing:
  • Strategic Quality Leadership:
  • Own the strategy and implementation of quality management systems to ensure consistent delivery of high-quality care.
  • Drive continuous improvement initiatives informed by auditing insights, data analysis, and outcomes tracking.
  • Leverage technology and AI tools to automate quality monitoring and scale processes that identify gaps, risks, and improvement opportunities across the care journey.

    • Risk & Compliance Oversight:
  • Serve as the primary owner of clinical quality risk management.
  • Ensure compliance with critical policies and regulatory standards, oversee complex escalations, and proactively identify and mitigate quality risks across operations.

    • Capability Building & Enablement:
  • Lead the design and coordinate the deployment of high-impact training and development programs that elevate clinical team performance.
  • Define and execute the onboarding strategy for new hires within Clinical Operations, ensuring consistent ramp-up, confidence in role, and early quality outcomes.
  • Develop a scalable, data-informed training strategy aligned with operational needs and quality goals, including ongoing learning paths and role-specific certification processes.
  • Oversee and evolve the Clinical Operations knowledge infrastructure, ensuring it is always current, strategically aligned, and effectively embedded in daily workflows.
  • Introduce and implement enablement tools (dashboards, feedback systems, performance trackers) that help the ClinOps leadership team quickly spot individual coaching needs, performance risks, and high-impact improvement opportunities.

    • Operational Excellence & Technology-Driven Scaling:
  • Support the development and refinement of care delivery processes, tools, and frameworks that support high-quality and efficient service delivery.
  • Partner with product, data, and tech teams to co-create and roll out technology and AI-powered solutions that make quality and training processes measurable, repeatable, and scalable.

    • Cross-Functional Influence:
  • Act as a senior partner to Clinical Operations leadership, advising on quality and enablement strategy and supporting the execution of org-wide initiatives.
  • Foster deep collaboration across clinical, product, operations, and learning teams to embed quality, continuous improvement, and learning at scale.

    • What you need to have:
  • Strong operational thinking and the ability to lead initiatives from concept through execution, balancing strategy and detail.
  • Demonstrated success designing and delivering learning strategies and knowledge systems that drive measurable performance improvement.
  • Experience building onboarding programs that accelerate new hire ramp-up, engagement, and long-term impact.
  • A track record of using technology, tooling, or AI to improve process scalability, data visibility, and team enablement.
  • Excellent communication, influencing, and stakeholder management skills across clinical and non-clinical functions.
  • A strong bias toward action, problem-solving, and continuous improvement in fast-paced, cross-functional environments.

    • What we would love to see:
  • Advanced analytical skills (Google Sheets and Looker experience strongly preferred) with the ability to translate insights into action.
  • Proven experience leading quality programs in healthcare or a related field, with a strong foundation in quality management systems, audits, and risk management.
    • US - Sword Benefits & Perks:

    • Comprehensive health, dental and vision insurance*
    • Life and AD&D Insurance*
    • Financial advisory services*
    • Supplemental Insurance Benefits (Accident, Hospital and Critical Illness)*
    • Health Savings Account*
    • Equity shares*
    • Discretionary PTO plan*
    • Parental leave*
    • 401(k)
    • Flexible working hours
    • Remote-first company
    • Paid company holidays
    • Free digital therapist for you and your family

    *Eligibility: Full-time employees regularly working 25+ hours per week

    Note: Applicants must have a legal right to work in the United States, and immigration or work visa sponsorship will not be provided.


    SWORD Health, which includes SWORD Health, Inc. and Sword Health Professionals (consisting of Sword Health Care Providers, P.A., SWORD Health Care Providers of NJ, P.C., SWORD Health Care Physical Therapy Providers of CA, P.C.*) complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.

    Required profile

    Experience

    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    Artificial IntelligenceRisk ManagementTotal Quality ManagementAnalyticsPerformance ImprovementStakeholder CommunicationsEmployee OnboardingComputational ToolsContinuous Improvement ProcessHospital Experience

    Other Skills

    • Training And Development
    • Google Sheets
    • Communication
    • Problem Solving
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