Offer summary

Qualifications:

High school diploma or equivalent required., Strong communication and relationship-building skills are essential., Detail-oriented with a focus on problem-solving and customer satisfaction., Ability to meet performance standards consistently..

Key responsibilities:

Negotiate and collaborate with customers to resolve payment issues.

Provide excellent customer service through phone interactions.

Achieve performance goals efficiently and consistently.

Participate in ongoing training and development opportunities.

Job description

Collections Representatives & Bilingual Collections Representatives - Competitive pay starting at $16/hr. or more for relevant experience (additional 15% for bilingual skills). Plus monthly performance incentive opportunities! Monday through Friday, 10:30am - 7:00pm, NO WEEKENDS!

Are you looking for a fun and energetic environment focused on customer satisfaction and achieving goals? Our Collections team excels in providing collaborative payment resolutions to our customers.

Our culture fosters employee recognition, encourages professional growth, and rewards you with the perks that matter! We value work/life balance, that’s why our employees enjoy 3 weeks of paid vacation, 11 paid holidays, & paid sick leave.

We also offer WORK FROM HOME (within a 60-mile radius of Brookings, SD). Complete a full-time 4-week training onsite in our Brookings, SD office to gain the knowledge, skills, and confidence necessary to help you achieve success in your career. Our self-paced style of training includes on the job training and getting to practice with mentors to ensure you’re provided with the tools and resources necessary to thrive in your career!

We are looking for driven, creative problem solvers who care about people:

Naturally helpful, patient, and caring in their approach to resolving credit card payment issues.
Strong communication and relationship building skills through phone interactions.
Attentive and detail-oriented in finding the best solution for our customers.
Negotiate and collaborate to find resolutions for customers’ inquiries and payment issues.
Achieve performance goals consistently and efficiently.

At CAPITAL Services, we offer:

Monthly and quarterly performance-based incentives.
Consistent schedule Monday through Friday with opportunities for time off based on volumes.
Opportunities for pay increases as you grow in your career.
Competitive benefits package including health insurance, dental, vision, paid parental leave, 401K + company match up to 6%, and tuition reimbursement.
Regular one on one meetings with your manager focused on you and your development.
Opportunities to volunteer throughout your community.
Successful family-owned company established in 1998.
Company outings (both on and off-site), LOTS of food, ongoing games and contests to win awesome prizes!

What do you need to work from home?

Meet performance standards on a consistent basis.
A high-speed internet connection. High-speed internet connections must be hard-wired with a minimum speed of 60mbps download and 10mbps upload.
Meet performance standards on a consistent basis.
Must be located within a 60-mile radius of the location applying to.

Video: What it's like to be a Collections Representative at CAPITAL Services

At CAPITAL, we are committed to connecting people with convenient purchasing power for life’s needs. Our team consistently strives for improvement and focuses on excellence in everything we do. We challenge ourselves to be better every day through learning, adapting, and evolving! Interested in working for an employer who values ongoing growth and innovation? We invite you to apply by clicking on the apply button above and using the navigational buttons to complete the application process.

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