Offer summary

Qualifications:

Degree in Engineering, Mechanical or related field., Minimum 3 years of experience as a Service Engineer with skills in commissioning and troubleshooting., Good working level of English and Vietnamese, both spoken and written., Strong customer focus with good communication skills, especially via phone and chat..

Key responsibilities:

Provide remote technical support to clients via phone, email, and chat.

Diagnose and resolve technical issues related to Separator, Decanters, and Homogenizer products.

Document and track client issues in the ticketing system and ensure accurate billing.

Collaborate with team members to resolve complex issues and promote the company's products and services.

Job description

Responsibilities / Tasks

Provide remote technical support to clients via phone, email, and chat. Focused Area: Separator, Decanters, Homogenizer and V&P products
Diagnose and resolve technical issues
Guide clients through troubleshooting, installation and commissioning steps and provide clear instructions
Document and track client issues and resolutions in the ticketing system.
Charge fees for services rendered and ensure accurate billing
Maintain a high level of customer satisfaction by delivering timely and effective solutions
Collaborate with other team members to resolve complex issues
Stay updated with the latest technology trends and solutions.
Promote company’s product and services
Support Service Sales for Technical clarification & Spare Parts recommendation
Contributing positively to Business's achievement, incl his individual targets and Country targets
Other tasks assigned by Line Manager

Your Profile / Qualifications

Degree in Engineering, Mechanical or related field
Experience of min. 3 working years, incl background of Service Engineer, with excellent related skills for commissioning, troubleshooting & Service Maintenance, caring with care of exact details and with high responsibility.
Prior experience in handling and operating of Separators or fast rotating equipment
Good computer skills - Microsoft Office applications, SAP/Axapta systems
Good working level of English & Vietnamese - speaking and writing
Emphatic with strong customer focus
Good communicattion skills, especially via phone and chat
Service oriented, patient, and a team player
Safety conscious and of good moral character
Technically inclined with good problem-solving skills and commercial affinity
Ready to travel and work off-hours
Preferred are: Holding a valid driver’s license

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