Surgical Education and Application Specialist

Change people’s lives and love what you do! Cochlear is the most recognized brand in hearing health care.

Surgical Education and Application Specialist

• Application deadline: July 6, 2025

Position Spotlight:

• 4+ years of experience in the healthcare industry, ideally with 3-5 years of surgical support experience with implantable hearing technologies
• Bachelor’s degree required
• Overnight travel up to 50%

About the role

Cochlear is helping people hear, and be heard, all over the world. Come be a part of our amazing mission and join the number one most trustworthy company in the healthcare industry as recognized by Newsweek in its 2024 rankings of the World's Most Trustworthy Companies! Your experience in advanced surgical support will help you succeed in this fantastic opportunity with the Medical Education team at the global leader in implantable hearing devices! This role can be done remotely in the United States. Candidates must already have work rights in the U.S. to be considered.

The Surgical Education and Application Specialist offers surgical technical knowledge and education across Cochlear’s entire portfolio of implantable devices and solutions’, to internal and external stakeholders, in the treatment of hearing loss.  They ensure devices are used in compliance with safety standards and regulations.  The ideal candidate has a surgical background in implantable technology and the healthcare industry, training and education and problem solving, technical and intraoperative expertise and a passion for learning and fostering proficiency and excellence in the surgical use of the company’s devices. 

Key Responsibilities

• Provide advanced surgical support, in person and virtually, for internal and external stakeholders, including during product launches.
• Create, support, and deliver medical education sessions, across the product portfolio, on the use and handling of our products, in collaboration with the senior surgical education specialists and product managers.
• Assist in the continuing education of new hires, post onboarding, through co-travel, and on-going communication to assist in the mastery of defined surgical skills by role.
• Regularly review and provide feedback on team SOPs to ensure accuracy, enhance efficiency and maintain compliance. 
• Provide acute surgical and MRI related support through our on-call service. Adhere to established documentation standards and templates to maintain consistency and quality across all Standard Operating Procedures (SOPs). 
• Document customer interactions via Salesforce Health Cloud.
• Document feedback and monitor complaints related to products.

Key Requirements  

To add value to Cochlear in this role you'll be able to meet and demonstrate the following knowledge, skills and abilities in your application and at interview:

• Bachelor’s Degree required
• 4+ years of experience within the healthcare industry
• 3 – 5 years of surgical support experience with implantable hearing technologies is ideal
• Excellent verbal and written communication skills and proficient in presenting and facilitation of complex information.
• Travel is required at 50%
• Must possess a valid driver’s license.
• Must meet all credentialing requirements to obtain hospital and surgical center access.
• Candidates must possess work rights in the United States before being considered.

Total Rewards

In addition to the opportunity to develop your knowledge and grow professionally, we offer competitive wages and benefits.

• Pay Range in the United States $100,000 - $123,000 based upon experience, as well as an annual bonus opportunity of 7.5% of base salary. Exact compensation may vary based on skills, experience, and location.
• Benefit package includes medical, dental, vision, life and disability insurance as well as 401(K) matching with immediate vesting, Paid Time Off, tuition reimbursement, maternity and paternity leave, Employee Stock Purchase Plan and pet insurance.

Who are we?

Human needs have always been our inspiration, ever since Professor Graeme Clark set out to create the first multi-channel cochlear implant because he saw his father struggle with hearing loss. We always start with people in mind – thinking about their needs.

For this reason, our products, services and support will continue to evolve and improve. We are by our customers’ side through the entire hearing journey, so they can experience a life full of hearing. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives and working in an organization where they can be part of bringing the mission to life each day.

Learn more about what our employees are saying about working at Cochlear:

Describe your role and how it supports our customers.

How does Cochlear support employee wellbeing?

Physical & Mental Demands

The physical and mental demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the individual is regularly required to be in a stationary (seated/standing) position; utilize business technology for work product delivery, communicate orally and in writing with others internal or external to the organization, utilize problem solving/critical thinking skills to discern and convey information.  May be asked to occasionally transport/move up to 30 pounds, depending on the position. Specific vision abilities required by this job include ability to adjust focus. The individual is regularly required to utilize comprehension, critical thinking, communication, problem solving, organization reasoning, relating to others and discernment of items such as product specifications, procedures and processes to customers (whether internal or external).  Influence, organization/classification of information and planning are also required.

The work environment is a home office environment, a clinical environment and/or a hospital environment. This is representative of the environment an individual may encounter while performing the essential functions of this job.

Apply now by completing your application form online. Applicants must meet the job specific application criteria to be considered. Visit our careers site at www.cochlear.us/careers to learn more.  

Cochlear Americas is an Equal Opportunity Employer. We will provide reasonable accommodations for qualified individuals with disabilities.  If you require accommodation with completing the online application, please contact us via web or phone at 303-264-2549.