Offer summary

Qualifications:

Experience in finance administration or transactional processing, ideally with at least two years in a similar role., Proficiency using CRM systems and performing accurate, high-volume data entry., Strong attention to detail and commitment to accuracy, particularly with financial and supporter records., Excellent communication and interpersonal skills, with a customer-focused approach..

Key responsibilities:

Process and attribute donations from online, mail, and third-party platforms accurately and in a timely manner.

Manage and action donation-related transactions including refunds, chargebacks, and cancellations.

Monitor the donor administration mailbox, responding to enquiries promptly and ensuring high-quality supporter service.

Liaise with internal teams to resolve donation issues and contribute to system improvements.

Job description

Full Time, Permanent Role!
Location: Sydney, NSW with Work from Home Options!
Great Salary of $72,762 + Super + NFP Salary Packaging
Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us. Find out more about us and our purpose.

Your opportunity

Looking to use your administration skills to make a meaningful impact?

As our Donations Administrator, you’ll be the engine behind the seamless processing of donations that help fund Mission Australia’s vital work across the country.

In this pivotal role, you’ll be responsible for accurately managing incoming donations from web and mail, navigating a range of platforms and systems, and ensuring our financial and supporter data is reliable and up to date. You’ll also be the friendly, efficient first point of contact for donation queries, keeping our valued stakeholders informed, acknowledged and appreciated.

With opportunities to work across teams, solve problems, and improve processes, this role is perfect for someone who’s organised, curious, and passionate about using their skills to support real change in people’s lives.

Your key responsibilities will be to:

Process and attribute donations from online, mail and third-party platforms accurately and in a timely manner.
Manage and action donation-related transactions including refunds, chargebacks, cancellations and bank deposits.
Monitor the donor administration mailbox, responding to enquiries promptly and ensuring high-quality supporter service.
Liaise with internal teams to resolve donation issues and escalate complex queries where needed.
Maintain accurate financial and supporter data across systems including the CRM, Quickstream, iLink, and other platforms.
Attend the George Street Office as needed to manage and process physical donation mail.
Contribute to system improvements by identifying issues and working with relevant stakeholders to streamline donation processes.

Requirements for success

Experience in finance administration or transactional processing, ideally with at least two years in a similar role.
Proficiency using CRM systems and performing accurate, high-volume data entry.
Strong attention to detail and commitment to accuracy, particularly with financial and supporter records.
Excellent communication and interpersonal skills, with the ability to respond to donor queries professionally and warmly.
Strong organisational and problem-solving skills, with sound judgement and initiative.
Comfort navigating multiple systems and platforms, including Outlook, Microsoft Office, Teams, and SharePoint.
A collaborative mindset and customer-focused approach, with a genuine interest in supporting a mission-driven organisation.

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits

Rewarding work – every day you know you’re making a real difference
Not-for-profit salary packaging, reducing your tax (details via AccessPay)
Free external, confidential counselling and access to chaplaincy support
Volunteering opportunities
Opportunity to purchase additional annual leave
Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email talentattraction@missionaustralia.com.au or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at Deadlycareers@missionaustralia.com.au

Find out more about a career with Mission Australia.

How to apply

Click ‘Apply’ and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you

Required profile