Offer summary

Qualifications:

Experience in recoveries, debt collection, or claims handling., Strong understanding of motor vehicle liability principles., Excellent communication, negotiation, and dispute resolution skills., High attention to detail and the ability to make informed decisions based on evidence..

Key responsibilities:

Manage recovery files to maximize outcomes.

Investigate liability and identify recovery opportunities from third parties and their insurers.

Negotiate settlements and pursue recoveries through direct contact, legal channels, or external providers.

Monitor recovery performance and contribute to continuous improvement initiatives.

Job description

With over 1.3 million members, RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.” 

We are seeking a focused and results orientated individual to join our Recoveries team. This role is responsible for managing our motor recovery claims, whilst delivering exceptional member service.

Location: West Perth offices & Work from home 50% of the time

Working hours: Full time - 37.5 hours per week

Hours: Work Monday to Friday and have weekends free! Alternate Shifts including 7am to 3pm and 9am to 5pm

Pay: Competitive base salary + super + incentives + discounts!

Training: You will be set up for success with in-depth training and on the job support

Team: Working for an Insurance market leader you will be working with collaborative, supportive and likeminded individuals, with leaders who focus on your career development

What will you be doing?

Manage recovery files to maximize outcomes.
Investigating liability and identifying recovery opportunities from third parties and their insurers.
Negotiating settlements and pursuing recoveries through direct contact, legal channels, or external providers.
Communicating clearly and professionally—both verbally and in writing—throughout the recovery process.
Monitoring recovery performance and contributing to continuous improvement initiatives.
Ensuring all claims are managed in line with RAC Insurance policies, procedures, authority limits, legislative and regulatory requirements.
Collaborate with colleagues and contribute to a supportive team environment.
Deliver service that consistently exceeds member expectations.

What are we looking for?

Experience in recoveries, debt collection, or claims handling.
Strong understanding of motor vehicle liability principles.
Excellent communication, negotiation, and dispute resolution skills.
High attention to detail and the ability to make informed decisions based on evidence.
Empathy and professionalism when handling challenging conversations.
Self-motivated and capable of working independently.
A team player who actively supports and uplifts others.
Previous experience in the motor insurance industry (highly regarded).
A genuine commitment to putting members at the heart of everything you do.

What’s in it for you? 

A workplace culture where our people feel valued, respected and empowered. 
Work in flexible ways that meet work/life commitments and support wellbeing. 
Be part of a purpose led organisation that gives back to the WA community. 
An environment that values ongoing career development 
Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services 
Opportunities for community engagement and corporate volunteering