HR Team Lead

Description

CapsLock is a company that specializes in providing digital marketing services to businesses that are facing sales growth challenges. Our comprehensive services include sales consulting, data analytics, and recruitment support, all seamlessly integrated to ensure efficient and accelerated growth.

Our company was founded by industry professionals with expertise in IT, design, and data analytics. We identified a significant need for an exclusive, scalable customer acquisition solution in the market. Our vision is to provide a unique integrated solution for B2C clients that enables profitable customer acquisition, flexible scaling, and internal processes optimisation.

At CapsLock, our core values center around our people, client orientation, quality, continuous improvement, integrity, and fostering strong relationships. Our team is diverse and skilled, speaking 10+ languages, and located worldwide. We are dedicated to pioneering new and efficient marketing strategies to ensure our clients’ success.

Role Description

We are looking for an experienced and well diverse HR professional to take a leading position in our growing HR team. The ideal candidate will have a proven track record in human resource management, with extensive experience in all aspects of HR functions, who will also take responsibility to administer pulse surveys, oversee the event planning of major events, perform benchmarking and coordinate internal English program among other responsibilities. 

As an HR Team Lead, you will manage a team of three members and report directly to the HR Director. In this role, you can expect to interact and collaborate with various teams across the organisation. You should be prepared to thrive in a fast-paced and constantly evolving environment, where you may need to juggle multiple tasks and responsibilities simultaneously.

Requirements

• Oversee the onboarding process and manage relevant documentation (onboarding emails, templates, instructions, tasks descriptions, contracts and other communications with candidates)
• Administer pulse surveys to gather feedback from employees and assess organisational culture and engagement
• Collaborate with external vendors and subject matter experts to leverage industry expertise and resources for HR best practices
• Oversee the planning and coordination of the major company events, including sourcing and negotiating contracts with vendors, travel arrangements, budgeting, event communications, among others
• Utilize metrics and data analytics to measure the effectiveness and impact of various HR initiatives, making data-driven decisions for continuous improvement
• Conduct benchmarking studies, prepare benchmarking reports and presentations for different levels of organization to support decision making and strategic planning, including preparation and submission of confidential data to survey companies (ex, Mercer survey submission)
• Establish and maintain the accuracy and relevance of HR processes to ensure compliance with company policies and best practices
• Develop, document, and maintain standard operating procedures (SOPs) for key HR processes
• Foster a culture of continuous improvement within the HR department, encouraging feedback and innovation to drive ongoing enhancements to processes and practices
• Manage employee relations by serving as a point of contact for employee inquiries and concerns
• Assist HRD in establishing and implementing performance management processes, including goal setting, performance evaluations, and feedback sessions.
• Oversee HRIS and data management to ensure accurate and up-to-date employee records

Skills and Experience

Experience/Skills:

• Proven experience as an HR Manager or similar role, with a minimum of 3 years of experience.
• Knowledge of HR best practices
• Experience in project management and budgeting
• Excellent communication and negotiation skills, business acumen
• Ability and willingness to build rapport with employees and vendors
• Analytical skills to measure the impact and effectiveness of programs
• Fluent in English

Education:

• Bachelor's degree in Human Resources, Business Administration, or related field

Personal Characteristics:

• Effective communicator
• Flexible and accepting of continuous change
• Comfortable in a multi-language, multi-cultural environment
• Strong interest in continuous learning
• Focus on data-driven decision making