Triage Support Specialist

Triage Support Specialist
Location: Dublin, Leinster, Ireland
Job Type: Onsite 
Industry: Consulting - IT Consulting
Job Category: Information Technology - System Support The Services include but are not limited to the following:

Compensation
Base Salary - EUR 30,000 to 35,000
Full-time
Benefits - Full
Relocation Assistance Available - No
Commission Compensation - No
Bonus Eligible - No
Overtime Eligible - No
Interview Travel Reimbursed - No

Candidate Details
2+ to 5 years experience
Seniority Level - Entry
Management Experience Required - No
Minimum Education - Bachelor's Degree
Willingness to Travel - Never

Security Clearance Required: No
Visa Candidate Considered: No



Supported products:

• Triage all the bugs coming from dogfooding, internal QA, crash Bot, flytrap, customer reports, and other channels across product line of o VR (which includes, but is not limited to Quest 2, Quest Pro, Stinson, and future product lines) o AR (Stella, Supernova, & future product lines), and o Companion apps (Twilight, View, and MWA) Services Description:
• Provide triage services on user bug reports which have minimal actionable details by running wider scenario coverage, a/b testing, and apply critical thinking to make bug actionable for engineer.
• Monitor release health by flagging launch-blockers and top issues across product line of VR & AR. Improve triage efficiency through buggins, automation efforts, and improved documentation, tooling, and logging.
• Manage feedback groups through at least one of the following mechanisms:

Structured triage, replying to posts, or providing high level insights on a regular cadence.

Mandatory Skillset: Required:

• Strong technical skills with basic coding fluency in at least one major programming/scripting language
• Experience in command line tools and ability to review logs, derive root cause of bugs, develop test cases and plans etc.
• Strong critical thinking and deductive reasoning
• Strong communication skill with an ability to engage with stakeholders in a customer centric way
• Experience in customer service, help desk, support or other technical roles Preferred:

• Familiarity with gaming ecosystem and game design (object-oriented programming, designing in a 3D space, etc.) Understanding of software development process
• Experience with commonly used bug tracking software such as Jira, Bugzilla, Mantis etc.
• Graduation from a coding academy or equivalent experience.