Gear Inc. is an American-owned and operated Game Development Studio and BPO Service Provider with offices around Southeast Asia and expanding globally. We are a global software company with a main focus on Game Development, Quality Assurance, and Image & Content Moderation. This Silicon Valley-owned company has its offices in Vietnam, the US, Indonesia, Thailand, and India. With outsourcing on a constant rise, and Southeast Asia holding all the major accolades, Vietnam has been hailed as one of the strongest concentrations of quality and cost-effective software development. Gear Inc. proudly tops this list with a global portfolio of clients in its subsections: - Alley Labs - https://www.alleylabs.com/ - Game Development for Mobile; - Pure Moderation - https://www.puremoderation.com/ - Brand Moderation for Image & Video, Social Listening, and Customer Support; - Testing Hero - https://www.testinghero.com/ - both manual and automated Quality Assurance for software development with global certifications. We hire exceptionally creative and talented people from all over the globe that bring experience and international standards to the table, and that’s just the start! Commitment to our people is our real strength and the key to success. Company size: 6,000+ employees For more information, please visit our: - Website: https://www.gearinc.com/ - Facebook fan page: https://www.facebook.com/GearIncTeam/ Gear Inc. - Where Work Is Play!

Job description

Introduction

The Team Leader for Content Moderators is responsible for guiding and developing the moderation team, ensuring adherence to policies, and maintaining high-quality content standards.

Key skills and experience

Diploma's degree in Business Administration, Management, or a related field;
Good command of English (Especially in Reading and Writing);
Have at least 1 year of experience in customer support, service analysis;
Proficient skills with MS Office and Google Drive;
Able to join our training session;
Ability to work on public holidays;
Having good communication skills is an advantage;
Able to work on shifts, weekends, and public holidays.

Responsibilities

Supervise team members and be able to arrange or cover members working shifts if necessary;
Provide accurate, valid and complete information by using the right methods/tools;
Handle clients' complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution;
Meet personal/teams targets;
Keep records of issues/problem for further investigation;
Follow communication procedures, guidelines, and policies;
Work with managers about clients' feedback.

Required profile