Java Product Support Engineer

• Participates in development and delivery of regular patch releases, including:

o Develop new fixes

o Back port existing fixes

o Build and upload releases

o Improve patch release CI/CD processes

o Respond with technical and creative solutions to client problems

o Interact directly with clients and internal staff

o Research and reproduce issues

o Debug Java code

o Collaborate with other developers

o Submit bug reports and enhancement requests

o Inspect customer code

o Develop code examples

o Provide feedback to R&D, documentation, and customer success on issues and resolutions

• Contributes to other support-related technical and development projects as requested

Requirements:

• Bachelor’s Degree or equivalent in relevant field

• 5+ years Java development experience; full-stack preferred

• 2+ years’ experience with web technologies including HTML and CSS; SCSS a plus

• Proven and demonstrable analytical, problem-solving, and communication skills

• Ability to speak and write English fluently

• Able to work in a team-oriented, collaborative environment