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Systems Analyst

Remote: 
Hybrid
Work from: 
Atlanta (US)

Cynet Systems logo
Cynet Systems Large https://www.cynetsystems.com
1001 - 5000 Employees
See all jobs

Job description

Job Description:

Responsibilities:
  • Oversee the daily performance of computer systems and applications.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets.
  • outside of SLA’s until resolved.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems or appropriate software.
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Refer major hardware or software problems or defective products to third party support vendors for service.
  • Develop training materials and procedures, or train users in the proper use of hardware or software.
  • Confer with staff, users, and management to establish requirements for new systems or modifications.
  • We are looking for a system analyst with 5 years experience in supporting users with IT related needs and issues.
  • Provide technical assistance to computer users.
  • Answer questions and resolve computer problems for users in person, via telephone and electronically.
  • Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
  • Coordinate and work with third party support vendors in providing assistance to computer users for a variety of technical issues including networking, end user computer hardware, communications and applications.
  • Create incident tickets and change request tickets within a ticket management tool, monitor ticket queues and escalation of tickets beyond SLA’s.
Preferred Qualifications:
  • 5+ years experience performing as Helpdesk Technician with hands on knowledge in resolving issues with.
  • Outlook, MS Office, Win 10, Active Directory, COTS applications.

Required profile

Experience

Are you interested?

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