Investigation Support Quality Control

Job Title: Investigation Support Specialist/Quality Control

Job Location: Full Remote

Job Type: Full-Time - Saturday and Sunday required

Time Zones: EST or CST

Compensation: $17 - $19 / Non-Exempt.  Wage commensurate with experience.

Full-Time Benefits:

• Paid Time Off and Paid Holidays
• Health, Dental, Vision, Life Insurance, Supplemental Health Benefits, Flexible Spending Accounts
• 401K with Company Match

About Us:

Frasco is a leading provider of investigative services for our clients in the insurance industry. We are committed to delivering accurate, high-quality investigation services to meet our clients' expectations.

The primary role of the Investigation Support Specialist, Quality Control, is to edit investigative reports for formatting, spelling, and grammatical issues to ensure they comply with company standards. Although based out of a Frasco’s regional office, this role supports investigative operations throughout the United States and is a fully remote position. This role reports to the manager of Investigation Support.

This position is full time covering weekend hours!!!

• Edit investigative reports for formatting, spelling, and grammatical issues to ensure they are client ready when finalized
• Alert regional managers to any issues related investigative quality or compliance with investigative policies and procedures that may be identified during the report editing process.
• Update and annotate corporate case management system with investigative notes and upload/save completed/edited reports
• Review and analyze case notes and case instructions to determine what developed information is pertinent to the requested field investigation
• Work closely with team members, regional managers, and service line directors

This is an Hourly, Non-Exempt, Full-Time position; Saturday and Sunday required as well as 8am-5pm EST or CST.

Requirements:

• Associates or Bachelor’s degree preferred; minimum of High School Diploma
• Excellent analytical and problem-solving skills with a desire to read, analyze, and distill information,
• Edit investigative reports to ensure they are written in a clear and concise manner utilizing proper grammar and spelling
• Self-motivated, self-directed and ability to work independently and in a team environment
• Ability to switch between tasks based on volume, due dates, and organizational priorities
• Ability to maintain confidentiality of information
• Strong organization and time management skills with ability to prioritize and multitask
• PC literate, including MS Office products

PM18