Service Manager

Application Instructions:

To be considered for this position, please follow these two steps:

1. Complete the Culture Index Survey – Copy and paste the following link into your web browser:   https://go.cultureindex.com/p/jRzCqHjSXYea  
2. Submit Your Application – Click the "Apply" button at the end of this job description to officially apply for the role.

Your application will only be reviewed if both steps are completed. 

Service Manager – Lead a High-Energy Team & Drive Success

Location: MSHS, 3005 SW 3rd Ave., Fort Lauderdale, FL
Compensation: $115,000 - $130,000 annually (based on experience and skills) plus annual incentive bonus
Direct Reports: Minimum of 25 employees

Join Us and Drive Growth, Leadership, and Operational Excellence

Are you a dynamic leader who thrives in fast-paced, hands-on environments? Are you passionate about guiding high-performing teams, enhancing operational efficiency, and ensuring customer satisfaction? If you’re an experienced service manager looking to make an impact in industries that power the world, we have the perfect opportunity for you.

We are seeking a Service Manager to lead and manage a team of technicians, oversee key service operations, and help drive growth and performance in the marine engine and backup power generation sectors. This essential leadership role supports critical industries, including military and defense, first responders, and global supply chain providers, which power everything from raw materials to consumer goods and food products.

Is This You?

• Proven Leader and Team Builder: You have a track record of successfully leading, coaching, and developing teams to achieve key performance goals.
• Operationally Savvy: You excel at overseeing complex service operations, managing schedules, and driving efficiencies.
• Strong Communicator and Problem Solver: You collaborate effectively with customers, technicians, and sales teams to resolve challenges and deliver results.
• Customer-Focused and Results-Driven: You prioritize customer satisfaction, technician retention, and service revenue growth.
• Adaptable and Travel-Ready: You’re comfortable working in dynamic environments and willing to travel as needed.
   

About the Role

As a Service Manager, you will:

• Lead and Manage a High-Performing Team: Supervise, mentor, and support a team of technicians to ensure safe, efficient, and professional maintenance and repair operations.
• Oversee Service Operations: Manage technician work schedules, coordinate training, and ensure the right skillsets are applied to the right jobs.
• Drive Technician Development: Provide coaching, feedback, and performance reviews to support continuous professional development.
• Promote Team Culture: Foster a positive, collaborative work environment and resolve conflicts as needed.
• Ensure Quality and Efficiency: Oversee timely and on-budget completion of maintenance and repair projects while meeting high quality and safety standards.
• Support Customer Satisfaction: Address escalated customer issues, provide technical guidance, and maintain strong customer relationships.
• Collaborate to Drive Growth: Work with sales teams to support the successful execution of sales opportunities and branch goals.
• Monitor and Report Performance: Track key performance indicators (KPIs) related to safety, technician retention, revenue, and customer satisfaction, and provide progress reports to enhance overall performance.

Education & Experience Requirements

• Required:
   
  • High school diploma or GED.
  • 5+ years of experience in service department operations.
  • 3 to 5 years of experience supervising technicians.
  • Travel Expectations: Up to 50% travel to customer locations and other facilities.
     
• Preferred:
   
  • Technical associate or bachelor’s degree and/or technical background experience.
  • Bilingual (Spanish).
     

Key Performance Indicators (KPIs)

• Safety: Maintain a safe work environment and ensure compliance with safety protocols.
• Technician Development & Retention: Support technician growth and job satisfaction to enhance retention.
• Revenue Growth: Achieve labor sales and margin goals.
• Customer Satisfaction: Deliver exceptional customer service and address escalated customer issues effectively.
   

Compensation & Benefits

• Salary: $115,000 - $130,000 annually (based on experience and skills)
• Additional Compensation: Annual incentive bonus
   

Comprehensive Benefits Package:

• Medical, Dental, and Vision Insurance
• 401K with Company Match
• Highly Competitive PTO Accrual + 10 Paid Holidays
• Life Insurance, AD&D
• Short- and Long-Term Disability
• Pet Insurance and Optional Supplemental Insurances
• Legal Assistance for Identity Theft and Health Advocate Services
• Tuition Assistance
• Maternity and Paternity Leave
• Adoption Aid, Referral Bonuses, and More
   

Why Join Us?

At Motor Services Hugo Stamp (MSHS) and Pacific Power Group (PPG), our mission is to sustain the momentum that powers the world. We provide comprehensive maintenance, repair, and overhaul services within the marine engine and backup power generation sectors, supporting industries that are essential to global stability and security.

By joining our team, you’ll have the opportunity to lead a highly skilled group of field service technicians, engineers, and workshop professionals while driving operational growth, professional development, and customer satisfaction.

If you’re a Service Manager ready to lead, grow, and make a meaningful impact, we want to hear from you!

EEO/AA Employer/Vet/Disabled

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