SAP Business Analyst - Help Desk

Please note:  This position is not eligible for employer-based visa sponsorship now or in the future (e.g., H-1B, TN, F-1- OPT). Candidates must be authorized to work in the U.S. on a permanent basis.  

Position Overview

Reporting to the Director of SAP, the SAP Business Analyst-Help Desk is someone who monitors the SAP Help Desk daily and performs a variety of SAP business analyst duties in accordance with company policies and procedures. These duties include evaluating and analyzing SAP Help Desk requests, solving SAP Help Desk incidents when possible, gathering business requirements from stakeholders for SAP Help Desk requests that require larger enhancements/changes, assigning SAP Help Desk tasks to other members of the SAP team or our offshore Help Desk support team and coordinating with the SAP and offshore teams to complete each incident and change request in a timely fashion. This is a non-supervisory position.  

Responsibilities

• Monitor the SAP Help Desk daily.
• Assess each new SAP incident to determine the proper course of action.
• Solve SAP incidents when possible.
• Gather and analyze business requirements from business stakeholders for SAP Help Desk requests that require larger enhancements or changes. 
• Assign SAP Help Desk tasks to other members of the SAP team or our offshore Help Desk support team as necessary
• Review and track progress on existing SAP Help Desk tasks. 
• Meet daily with our offshore team to assess progress on all open incidents. Coordinate efforts between offshore consultants and our SAP team as necessary. 
• Provide support to the SAP Team or other business and technology teams as necessary during design, development and delivery to ensure solid, scalable, robust solutions.  
• Help identify, assess, and mitigate risks associated with each solution/design.      
• Motivate work of others outside of direct authority to ensure SAP Help Desk milestones and deliverables are met.
• Communicate and work with consultants
• Work closely in a global team environment
• Perform other duties as requested by the Director of SAP.

Education:

• Bachelor’s degree or relevant job experience in Computer Science, Information Systems or other related field required  

Experience:

• 2 – 4 years of SAP experience required. Cross functional knowledge across multiple SAP modules including Sales and Distribution (SD), Logistics Execution (LE), Materials Management (MM), Warehouse Management (WM), Production Planning (PP) and Finance & Controlling (FICO) preferred
• Experience with multiple SAP implementations preferred
• ABAP Programming experience a plus

Other Requirements:

• Advanced computer skills required
• Excellent communication and organizational skills required
• Dynamics CRM or related software experience a plus
• Occasional travel to our other locations in North America and our remote offices in Canada, Mexico, Brazil or Taiwan may be required for up to 2 weeks at a time.

Skills:

• Excellent analytical skills
• Ability to apply and use technology for problem solving
• Demonstrated effective interpersonal, verbal and written communication skills
• Strong sense of initiative and a sense of urgency, demonstrated by accomplishing tasks; improving current work processes; and assisting others when necessary
• Unwavering attention to detail and commitment to world-class quality
• Ability to embrace deadlines
• Able to project a positive and professional demeanor to all internal and external contacts

Benefits:

We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include:

• Health & Dental Insurance
• Company paid Life Insurance
• 401(k)
• Paid Time Off benefits
• Product discounts
• Wellness programs

EOE/M/W/Vet/Disability

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