Job description

Hiring for International customer support role in a leading MNC @Kolkata

Our Client is an Indian multinational information technology services and consulting company.

• Assist customers via the inbound/outbound calls received.
• Meet required criteria for call quality standards.
• Maintain customer relations with a high degree of internal and external customer service.
• Possess effective problem solving skills to ensure timely problem recognition and resolution.
• Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures.
• Recording and updating customer information via the organization’s internal systems.
• Resolving customer queries at first point of contact.
• Influencing and negotiating with customers to ensure a satisfactory outcome for both the company and the customer.
• Ensure call handling and service quality is maintained.

Requirements

Qualifications: Graduation Mandatory.

Experience: Graduate with minimum 9 months and above experience in BPO customer service role

Shit: Rotational Shift

Week Off: 2 Days Rotational Week Off

Knowledge/Experience:

• Excellent telephone manner/interpersonal skills.
• A customer focused, enthusiastic and flexible approach.
• Ability to work in a targeted environment.
• Good problem solving, questioning, negotiating and influencing skills.
• Adaptable to change and ability to work under pressure.
• Ability to work to a high degree of accuracy.
• Consistently high standard of time keeping and attendance.
• Basic keyboard proficiency.

Ability to handle high profile clients and escalation queues.
• Ability to answer General queries.

Note: Candidate applying for this job should have all relevant documents

- Educational docs (all marksheet and pass certificate)

- Work exp docs (all companies offer letter/exp letter and last 3 months payslips)

- Aadhaar card and PAN card (Mandatory)