Job description

Job Overview

Our client is a dynamic and rapidly growing organization in the healthcare sector, focused on providing innovative Health Maintenance Organization (HMO) services. The Head of Client Management and Development will play a key role in ensuring revenue retention, driving business growth, and managing key client relationships across Corporate, SME, and Retail business lines. The role involves leading the Client Management team, optimizing client satisfaction, and contributing to the organization's long-term success.

Key Responsibilities

Ensure revenue retention for existing accounts while identifying opportunities for growth and converting new accounts.
Drive revenue share growth with clients using multiple HMOs and manage smooth client onboarding and education to maintain trust and satisfaction.
Build and maintain relationships with senior decision-makers, ensuring long-lasting and beneficial partnerships.
Monitor client profitability and adjust premiums or plans for unprofitable clients, aiming to retain the business relationship.
Prepare account development plans, renewal proposals, and reports for client approval and ensure timely contract renewals.
Manage account documentation, communication, and compliance with invoicing, renewal, and receivables processes.
Stay updated on client business plans, industry trends, and market developments to proactively address client needs and provide relevant market insights.
Lead complaint resolution and collaborate with relevant teams to address client issues efficiently.
Contribute to product development by identifying opportunities for new offerings that drive revenue.
Lead and motivate the Client Management team, fostering a high-performance environment and developing staff professionally.
Collaborate with internal departments to align strategies with organizational goals.
Ensure compliance with contract service levels and maintain proper contract documentation and communication with clients.

Performance Metrics

Retention: Revenue retention from existing clients.
Growth: Additional revenue from existing clients.
New Business: Revenue from new clients.
Account Management: Invoicing, renewals, and receivables.
Client Management: Onboarding, engagement, satisfaction, and relationship management.

Education, Experience, Skills, and Attributes

Graduate degree from a recognized institution.
At least 10 years of experience, with about 5 years in a leadership role within a revenue-generating function.
Experience in the healthcare or HMO sector and understanding of industry-specific challenges.
Strong relationship management, leadership, and business development skills.
Excellent organizational, analytical, communication, and negotiation skills.
Technologically proficient and adaptable, with a solution-oriented mindset.
Strong commercial acumen and the ability to work well with others in a team-focused environment.

Ready to take the next step in your career? If you're a results-driven leader with a passion for client management and business growth, we want to hear from you! Apply today by submitting your updated resume and a cover letter outlining your experience and achievements. Take charge of your future and join a forward-thinking organization that values growth, innovation, and collaboration.

Salary: 8,000,001 - 9,000,000 P/A

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