Business Support Manager

Your Job

Customer satisfaction is key to us! As our Business Support manager you will be responsible for delivering world class service and support to our customers. You will be a part of a young team of motivated people from all over the world. Building a product that makes sense for merchants and also makes the world a little better.

 
Your responsibilities

• Respond to customers’ and companies’ inquiries using all available channels
• Build and maintain best practices and enable customers to solve their own issues
• Answer incoming queries from customers and colleagues acting as a 2nd line support
• Manage practical routines in relations to Shopbox own accounting and office maintenance
• Preparation of monthly revenue reports
• Simple Finance Controlling

Your profile

• A minimum of 2 years experience with support in a similar type of company
• Quick learner and naturally curious about how you can help out
• A high energy level and ability to “smile” through the phone
• A good understanding of retail and point-of-sale
• Energetic and proactive, thorough and detail oriented. Like working with numbers and analytics
• A professional level of skills in the MS office tools mainly Excel
• Preferably your studies have included some level of economics and/or finance
• Excellent writing and communication skills
• Native Danish level and excellent English skills
• Don’t like having “tickets” in a queue. You take pride in quick response
• Strong organizational skills and interest in a diverse set of responsibilities
• A flair for numbers and interest in organizing and filling receipts
• Motivated by a mix of routine things and a few unexpected things every day

Your reward

• An entrepreneurial and free environment
• Joining a company on the verge to grow big
• Great colleagues and a social working environment
• Nice location in central Copenhagen
• Competitive salary

Application
If you see yourself in this role please write us a short email with CV and/or cover letter. If you have questions about the job please contact Christian Zigler at cz@shopbox.com

For more information please visit www.shopbox.com