Youth Support Worker

Why this Role Matters

The Salvation Army (Salvos) Youth Services encompasses a range of programs for vulnerable young people, their families, and the community. Our services have a strong focus on prevention and early intervention and enable access to safe accommodation options, Holistic case management, community outreach programs and programs that teach vital independent living skills. Our centres are safe and supportive environments creating an ideal environment for growth, where participants feel believed in, valued, listened to, and respected. 

About the Role

We are looking for a compassionate and committed Youth Support Worker to join our team at the Bundaberg Youth Refuge.

In this vital role, you will help provide a safe, clean, and supportive environment for young people in a 24-hour accommodation setting.

 This is a permanent part-time position, working 23.25 hours per week, based in Bundaberg, QLD, and reporting to the Refuge Manager.

 Salary and conditions are in line with the SCHADS Crisis Award Level 1.

How you will make an impact:

 As a Youth Support Worker, you will:

• Build trusting, respectful, and confidential relationships with clients.
• Design, deliver, and evaluate life skills and personal development programs tailored to individual needs.
• Offer information and referral support to a range of community and government services.
• Respond to and escalate critical incidents to the Team Leader as necessary.
• Support clients through a case management approach—helping them implement, monitor, and review their support plans.
• Work collaboratively within the service's policies and procedures.
• Participate in sleepover shifts as part of a roster (applicable to both part-time and full-time staff).

What you will bring:

• A qualification in Youth Work, Social Work, Community Services, or a related field.
• Experience supporting young people experiencing homelessness and/or crisis using a Case Management Framework.
• Understanding of and sensitivity to the needs of culturally and linguistically diverse backgrounds and faiths.
• Insight into the challenges associated with homelessness, substance use, mental health, and disability.
• Confidence managing unpredictable behaviours and crisis situations, including those involving violence or substance abuse.
• A strong sense of teamwork as well as the ability to work independently.
• Skills in crisis assessment and intervention, including conflict resolution techniques.
• Current QLD Driver's Licence
• Valid Working with Children Check (Blue Card)
• First Aid Certificate preferred

What we offer 

The Salvos offer eligible employee's a well-balanced package of meaningful benefits including:  

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit. 
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities. 
• Access to EAP and health & wellness initiatives incl Fitness Passport 
• Ongoing training and development opportunities that enhance on the job skills and proficiency. 
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts. 

How to apply

If you’re passionate about making a difference and ready to join a team dedicated to creating positive change, please submit your resume and cover letter detailing your alignment with the requirements of the role.  Together we can build a brighter future. 
 

Applications will close as soon as a suitable candidate is secured. 

In the spirit of reconciliation, The Salvation Army Youth Refuge acknowledges the Traditional Owners of their land, specifically the Taribelang Bunda, Gooreng Gooreng, Gurang, and Bailai Peoples and their connections to land, sea and community. We pay our respect to their elders past, present and emerging.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration