Job description

WHO WE ARE:

Fairstone Financial is a leading Canadian provider of responsible lending solutions, offering personal loans and retail point-of-sale financing. With a focus on customer service and community engagement, Fairstone helps individuals and businesses meet their financial needs through flexible and accessible lending options. At Fairstone, our culture is built on strong values and leadership principles that define the expectations we have for working together, and with our customers. By helping Canadians find the right solution to meet their needs with a variety of products and services.

Come join Fairstone Financial as a Senior Representative, Digital Online Solutions.

Reporting to the Senior Manager, Improvement of Operational Processes, the Senior Social Media Representative is responsible for creating effective communication and relationships between Fairstone and its customers.

Why join us?

Because we care about our employees and offer a variety of benefits such as:

Time Off: Minimum 15days vacation and additional wellness days, plus statutory holidays.
Work-Life Balance: Our 37.5-hour workweek and hybrid model (3 days in-office) promote a healthy balance.
Comprehensive Benefits Package: Adjustable to your needs (with access to virtual healthcare).
Pension Contribution: Fairstone automatically matches a certain percentage to contribute to your savings.
Wellness: Tailored well-being solutions available 24/7.
Competitive Base Salary: With multiple incentive programs to increase your overall compensation.
Reward Program: Collect points for travel or merchandise.
Employee Referral Program: Earn a bonus when referring a friend.
Employee Discounts: We offer numerous discounts at various retailers.
Professional Development: Comprehensive paid online learning courses (Fairstone Academy), opportunities to develop multiple skill sets.
Supportive Culture: Join a supportive and collaborative work environment where your contributions are valued and recognized.

Job Responsibilities:

Oversee customer correspondence and resolve customer inquiries through social media platforms in a timely manner
Moderate user-generated content and messages appropriately, based on company policies
Build meaningful connections and encourage Fairstone community through dialogue and messaging
Collaborate with other departments to manage company reputation
Monitor analytics and effectiveness of social media strategy and provide regular updates regarding progress

Qualifications

High School Diploma or GED or equivalent experience.
2 years of customer service experience
Bilingual required to communicate with our clients across Canada
Effective communication skills, both written and spoken, that demonstrate the ability to work directly with people in a customer service capacity
Ability to multi-task with attention to detail
Strong familiarity with the business applications of social media platforms (Facebook, Twitter, YouTube, LinkedIn, etc.)
Knowledge of Microsoft Word, Outlook, Excel, Power Point
Knowledge of Hootsuite is an asset
Technological savviness is a must
Strong awareness of Company privacy policies
Willingness to work flexible hours which includes evening and weekend hours

Flexible hours: we offer a full-time hybrid work mode, 37.5 hours per week. Monday to Friday from 8:00 a.m. to 11:00 p.m. Saturday and Sunday 9:00 a.m. to 9:00 p.m.

WE ARE PROUD TO BE: Montreal's Top Employers 2025 by Canada’s Top 100 Employers!

Learn more: https://www.fairstone.ca/en/about/canadian-lender

Follow us on LinkedIn: https://www.linkedin.com/company/fairstone/mycompany/

If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

Time Type:

Full time