Lead Service Delivery Technical Consultant

WHY THIS ROLE IS IMPORTANT TO US

Senior Service Delivery Consultants are skilled professionals who form part of our SaaS Operations team delivering services to our clients. The main purpose of the role is to contribute to the effective support and maintenance of SimCorp Dimension and to all aspects of service delivery around SimCorp Dimension.

Service Delivery Consultants support our clients by providing solutions and deploying services related to the usage of SimCorp Dimension. They work closely with local and global teams within SimCorp. They instruct, coach and mentor less experienced consultants.

In this key role you will work in APAC/EMEA shift to provide support & solutions to overcome issues encountered by the customer and to optimise usage of the systems for them. This interesting job offers you a great opportunity to increase your knowledge and get experience on a variety of disciplines. You will find yourself working in a diverse and fast-growing environment for an international company with a significant growth potential and career opportunities. If you want to contribute to our growth and develop in a professional environment - grow with us!

WHAT YOU WILL BE RESPONSIBLE FOR

You will be the key contact for our clients regarding production support and aid develop the relationship. 

• Provide L1- L3 support for resolving problems and issues which occur in applications and the system operations of SimCorp Dimension to provide convincing and timely solutions to our clients.
• Application Configuration maintenance and enhancement, and daily operations of the applications (including monitoring and troubleshooting)
• You will be based in Manila and will be required to work on APAC/EMEA shift. Weekend/Public Holiday works are required on occasion. Working extended hours might also be required on occasion.

WHAT WE VALUE

• A Bachelor’s degree in finance or economics
• Minimum 10 years’ experience within asset management, insurance, superannuation funds, funds management, or custodian
• You have experience in SimCorp Dimension or front-to-back office system operations.
• Broad knowledge and solid experience in financial issues - theoretical as well as practical 
• You are good at working on & prioritizing multiple tasks at the same time. 
• Service-minded and motivated in problem solving, committed, goal-oriented, and able to thrive in a time-sensitive setting 
• Comprehensive client communication and presentation skills including listening skills, and fluency in English (spoken and written)

OTHER REQUIREMENTS

• EMEA shift hours (May change depending on business needs)
• Hybrid working arrangement (2x a week in office)

NEXT STEP 

Please send us your application in English via our career site as soon as possible, we process incoming applications continually. Please note that only applications sent through our system will be processed. At SimCorp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process. 

For any questions you are welcome to contact Rey Adrian Reyes, Talent Acquisition Partner, at RERE@simcorp.com . If you are interested in being a part of SimCorp but are not sure this role is suitable, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks.  

We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated. 

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