Service Supervisor

Job Description

Location: Osaka, Japan

Only candidates with the legal right to work in Japan will be considered. Please note that applicants without this eligibility will not be considered.
Rolls-Royce is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

A new opportunity has arisen for a skilled Service Supervisor like you, to oversee and bring expertise to our team.

As a Service Supervisor in mtu Japan (Rolls-Royce Power Systems), you will be responsible for managing the Technical Service department within the Aftersales Department and overseeing all Technical Service activities, including field services, warranty (TOGA), paid service activities, Service Sales, Customer Support, Technical Training, and Warranty Claim Procedures.

Rolls-Royce Power Systems is headquartered in Friedrichshafen in southern Germany and employs around 9,000 people. The product portfolio includes mtu-brand high-speed engines and propulsion systems for ships, power generation, heavy land, rail and defense vehicles and for the oil and gas industry as well as diesel and gas systems and battery containers for mission critical, standby and continuous power, combined generation of heat and power, and microgrids.

At Rolls-Royce, we look beyond tomorrow. We continually pioneer integrated power and propulsion solutions to deliver cleaner, safer and more competitive power.

Key Accountabilities

• Supervise the daily operations of the Technical Service team under the Aftersales Department, ensuring all activities are efficient, effective, and compliant with company policies, procedures (Product Support Policy Manual), instructions, guidelines, and the Rolls-Royce Code of Conduct.
• Handle and manage all warranty claim activities and warranty claim procedures (TOGA) accurately and on time, in accordance with the Product Support Policy Manual.
• Promote and sell MTU service products and other service offerings, ensuring service sales revenue and profit targets are achieved. Provide technical service-related information to support engine sales projects.
• Supervise, support, and monitor aftersales activities of Service Partners under the company’s RRPS distributorship to meet aftersales targets and other business objectives.
• Monitor and manage cost and profit calculations for all service activities, ensuring project implementation is completed without unfavorable deviation. Support project costing and profitability reviews by the Finance Department.
• Support RRPS and its subsidiaries on global, regional, or in-country projects related to technical service.

Qualifications

• Degree or Diploma in Engineering, Business, or equivalent.
• At least 7 years of experience in related fields, including a minimum of 4 years in a supervisory position with aftersales responsibility for industrial products.
• Experience in sales network management is an advantage.
• Fluency in both spoken and written Japanese and English.
• Self-starter with a “can-do” attitude and the ability to work independently as well as in cross-functional teams.
• Strong planning and organizational skills, along with excellent communication and interpersonal abilities.
• Ability to travel domestically and internationally (approximately 30%).

Why Join US?

We offer excellent opportunities to develop, along with a competitive salary and exceptional benefits.

Pioneer optimum performance

Join us and you’ll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for brilliance and innovation.

Our People are our Power

We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we’ll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realize their full potential. You can learn more about our global Inclusion strategy here.

Rolls-Royce follows a merit-based employee recruitment process and does not charge/accept any payment/security deposit from candidates during the recruitment process. Candidates seeking employment with Rolls-Royce should be cautious of potentially fraudulent communications and offers from individuals and agencies purporting to be from, or acting on behalf of, Rolls-Royce.

Please refer to the Career section on the Rolls-Royce website to verify employment offers or vacancies. Rolls-Royce shall not be liable for any loss, damage or consequences that may arise from any communication or offer of employment not directly made by Rolls-Royce.

Rolls-Royce reserves the right to take legal action against any individuals or agencies acting on behalf of Rolls-Royce without authorization.

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