Sales Support Specialist

Sales Support Specialist

We have an exciting opportunity for a Sales Support Specialist.

This position is remote within the US, with a preference for candidates to work in the Eastern Time Zone.

Who are we?

At Questex, you can make an impact by helping marketers and buyers connect more efficiently and effectively. Questex is a leading global events, media, and business information company, yet we are still a place where your voice is heard, and your ideas are appreciated. So, you can make an immediate difference in our success while advancing your career.

Questex drives business forward through a rich engagement platform centered on leading events and surrounded by data insights and digital communities.

Check us out here: www.questex.com

About the Role

We’re looking for a proactive, client-focused Sales Support Specialist to join our high-performing event and media sales team. This role is perfect for someone who thrives on building strong relationships, executing client-facing initiatives, and ensuring seamless onboarding and post-sale service. You’ll serve as the critical link between the sales team and our valued clients—ensuring deals close smoothly and client expectations are exceeded through thoughtful support and follow-through with laser focus on sophomore retention and upgrades.

As a Sales Support Specialist, you’ll support Questex’s success by:

Account Onboarding & Handover
Act as the primary liaison between sales and internal teams to ensure a smooth transition from signed deal to activated program. Manage and streamline onboarding workflows for new exhibition and sponsorship clients.

Client Relationship Management
Build trust and maintain regular post-sale communication with clients—answering questions, aligning expectations, and ensuring satisfaction across each stage of their engagement.

Sales Coordination & Enablement
Partner closely with sales reps and account managers to support pre-sale preparation and post-sale fulfillment. Help prepare competitive event/publication prospect lists, sales collateral, timelines, and client documentation to ensure deliverables are met on time and to spec.

Project Collaboration
Serve as the key liaison between clients and internal teams, including marketing, production, operations, and finance. Act as the day-to-day point of contact for internal updates and client needs, ensuring that all campaign components are communicated, tracked, and executed in coordination with the Center of Excellence fulfillment team.

Campaign Reporting & Performance Insights
Partner with the Center of Excellence to monitor activation and engagement metrics, acting as the bridge between the data/reporting team and the client. Help interpret results, prepare performance updates, and deliver insights that reinforce value, optimize campaign success, and support long-term partnership growth.

Renewals & Growth Support
Partner with sales to identify and surface upsell and renewal opportunities by understanding client objectives and anticipating future needs.

Feedback & Continuous Improvement
Capture and relay client feedback to the sales and product teams. Help identify areas for improvement across the customer journey and contribute to evolving internal best practices.

Your Experience and Education Include:

• 1-2 years of experience in client success, sales, or account management—preferably in the exhibitions, events, or B2B media space

• Strong written and verbal communication skills; comfortable engaging with both enterprise and SMB-level clients

• Demonstrated ability to manage multiple client relationships and complex timelines with precision and follow-through

• Microsoft Office Suite (especially Excel, PowerPoint, and Outlook)

• Solutions-oriented mindset and an eagerness to improve systems, client satisfaction, and team efficiency

• Passion for live events, media, and driving meaningful business outcomes through client partnerships

Nice to Have:

• Proficiency in CRM tools (Salesforce, HubSpot)

• Familiarity with exhibition/trade show environments or digital advertising

• Experience working in fast-paced, cross-functional teams

• Basic knowledge of campaign performance metrics and data storytelling

Who you are as a Team Member:

• You proactively seek to adopt and implement diversity into your work, including valuing diverse backgrounds, experiences and thinking. You also embrace creating and nurturing a culture of diversity, inclusion, and belonging.

• Exceptional communication skills, both written and verbal

• Willingness to ‘roll up sleeves’ and dive deep into tactical work when necessary

• Good interpersonal skills, willingness to learn and continue to grow professionally

• Strong team player and ability to work well with others

• Understanding of how client experience plays a critical role in overall revenue growth and company objectives

Why apply?

• Why we are here: Helping people to live longer and live better by focusing on the Experience Economy

• What we do: We connect buyers and sellers

• How we do it: Easy to work with. We deliver superior results. Provide world-class experiences

• Our DNA is our guiding principles: Collaboration, Honesty & Transparency, Curiosity, Growth, Fun, Purpose Driven

Our Culture
At Questex, we listen to each other and to our customers. And we have fun in a fast-paced, vibrant, and supportive environment. We’re big on ideas, not on rigid processes, rules or org charts. We know that life can be unpredictable, so we’re flexible and adaptable to change.

Your Initiative
At Questex, you will join a fast-growing company of bright and ambitious but easygoing people from a diversity of professions, experiences, and backgrounds. We keep it real. Like to take the lead? Go for it! We encourage innovative thinking and action. Whether you like to create things, manage things, or sell things, you can make your mark at Questex.

Our Rewards / What We Offer
Questex celebrates the contributions of every member of our team by providing a dynamic and caring work environment, competitive benefits package designed to ensure our employees' physical and mental health are top priority.

• Base salary: $50,000 to $65,000 plus commission, based on skills, experience, location, and other factors

• Vacation: 15–20 days depending on years of service

• 12 Paid Holidays

• FitOn Health: Access to a leading digital wellness platform that offers premium in-person and online classes

• Cariloop: Support for caregiving needs from prenatal care to end-of-life planning

• Health and Welfare Benefits (medical, dental, vision, life, and others)

• Parental Leave

• Educational Learning Library: 16,000+ online courses to enhance skills

• Access to Mental Health Resources: Talkspace, Ginger Virtual Behavioral Health

• 401(k): Matching contributions plus educational webinars

• Mission-driven culture with an enthusiastic, professional team

• Work-life balance

• Discounts through various partner programs

DEI Mission
Our mission is to create inclusive experiences and opportunities for all, empowering individuals and communities, ensuring that everyone can see themselves represented in our offices, virtual spaces and our work.

With offices in Washington D.C., Singapore, and the United Kingdom, and a broad range of remote roles across the US, we are always looking for talented individuals to join our team.

Questex is an Equal Opportunity Employer – Minority/Female/Disability/Veteran/Gender Identity/Sexual Orientation/Gender Expression/Age/Military or Veteran Status/Citizenship Status, or other protected characteristics under federal, state, or local law.