Senior IT Support Specialist (24/7 Support) – TS/SCI

Kaimetrix is seeking a Senior IT Support Specialist to provide 24/7 operational and technical support for class/unclass systems.

Location:  Vandenberg Space Force Base (VSFB), CA
Clearance: TS/SCI 
Education: Bachelor’s Degree
Experience: 5+ years
Certifications: DoD 8140.01 / DoDI 8570.01 compliance (e.g., Security+ CE or higher)
Hours: Rotating 24/7 Shift Coverage

Responsibilities:

• 24/7 Help Desk & Monitoring

  • Deliver direct, on-site help desk support aligned to rotating 8-hour shifts (Day/Swing/Mid)

  • Monitor ATLAS, Kobayashi Maru (KM), WarpCore, and associated dashboards for system health, alerts, and status changes

  • Track, document, and escalate incidents using JIRA, ServiceNow, or other designated platforms

• Tier 1–2 Escalation

  • Serve as first responder for user-reported issues and automated alerts

  • Escalate critical events to SME/Team Leads and initiate call tree notifications

• Reporting & Shift Logs

  • Complete and hand off shift summary reports detailing system status, events, anomalies, and tickets worked

  • Maintain shift continuity and operational logs

  • Input data into reporting tools to support trend analysis, uptime tracking, and Mean Time to Restore (MTTR)

• System Familiarity & Situational Awareness

  • Maintain working knowledge of:

    • ATLAS system architecture and apps

    • Mission-critical links (e.g., MeshOne-T, SDIN)

    • Tools like Google IL4 email, Mattermost, and classified chat

  • Support coordination with 18 SDS Crew Commanders and remote platform owners

  • Assist with rollback execution and system recovery per runbooks

Preferred Qualifications:

• Prior experience in space operations, cyber defense, or secure help desk environments

• Knowledge of or hands-on experience with:

  • ATLAS

  • Kobayashi Maru (KM) platforms

  • AWS GovCloud, IL4/IL5 environments

• CCNA (or equivalent)
• Familiarity with DevSecOps, agile workflows, or classified ticket management