Job description

Kaimetrix is looking for an experienced IT Subject Matter Expert (SME). The IT SME provides Tier 1–3 escalation support, oversees system and infrastructure operations, and ensures 24/7 mission continuity for the Space C2 environment. This role involves working closely with government leads, operators, developers, and platform owners, and plays a critical part in managing system health, configuration, incident response, and network integration.

Location: Vandenberg Space Force Base (VSFB), CA
Clearance: TS/SCI, SAP/SAR eligible
Education: Bachelor’s Degree
Experience: 8+ years
Certifications: DoD 8140.01 / DoDI 8570.01 compliance (e.g., Security+ CE or higher)

Responsibilities:

Technical Support & System Monitoring
- Provide on-site support across ATLAS, Kobayashi Maru (KM), and WarpCore platforms for classified and unclassified environments
- Monitor IL-6 cloud-hosted apps, dashboards, infrastructure, and networking across Secret and TS/SCI domains
- Track and respond to alerts, outages, system degradations using runbooks and escalation procedures
Tiered Help Desk & Escalation
- Serve as the Tier 1 escalation point; support or direct Tier 2/3 troubleshooting
- Initiate and coordinate rollback or failover procedures based on ATLAS operational runbooks
- Document and escalate network or system issues via JIRA or classified ticketing systems
Configuration & Infrastructure Oversight
- Support and maintain infrastructure including firewalls, VMs, storage, switches, and edge devices
- Lead or support tech refresh, configuration control, hardware inventory, and lifecycle management of ADPE systems
Reporting & Documentation
- Maintain shift logs, system status reports, incident summaries
- Provide metrics and analysis: uptime, Mean Time to Restore, trends, and performance improvements
- Coordinate with 18th SDS, platform teams, and other vendors on integration and operational changes
- Support training of Tier 1 Help Desk technicians, develop SOPs, call trees, and support guides
Required Qualifications:
- DoD 8140.01 / DoDI 8570.01 compliant (e.g., Security+ CE, CISSP, or equivalent)
- Minimum of 8–10 years of experience supporting complex IT systems, infrastructure, or mission support environments
- Experience in one or more of the following:
  - C2 systems
  - Mission-critical 24/7 operational environments
  - Cloud & on-prem network integration
- Strong background in network protocols, VMs, dashboard monitoring tools, and ITSM systems
Preferred Qualifications:
- Experience with:
  - JIRA, Confluence, Mattermost
  - ATLAS, Kobayashi Maru platform
  - Agile DevSecOps environments
- Prior military or government space/cyber experience
- CCNA (or equivalent)

The salary range for this position is $125,500 to $135,500 annually. The actual offer will depend on experience and qualifications.

For California-based roles, we are only considering candidates for W-2 employee status.

Kaimetrix, L.L.C. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin

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