Observatory Ambassador (Part time) - Sky View Observatory

LEGENDS & ASM GLOBAL

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.

Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

THE VENUE

As a new addition in our fastest growing business vertical, Legends designed, built and operates Sky View Observatory (“SVO”), an innovative guest experience on the 73rd floor of the Columbia Center. SVO will set a new standard in the observatory experience in Seattle. Breathtaking 360-degree panoramic views including Mt. Rainier, Bellevue.

THE ROLE

The Observatory Ambassador will be a dynamic, interactive role focusing on checking guests in at the box office and escorting them up the elevator to the Observatory, while enhancing the guest experience and ensuring a memorable visit.

ESSENTIAL DUTIES

• Greet guests as they enter the building and guide them through our ticketing process.

• Process ticket sales promptly and accurately; scan admission tickets, process City Pass tickets and other required ticket types for accurate guest counts.
• Ensure that guests present appropriate and valid tickets that reflect their purchase or membership when scanning guest tickets.
• Communicate with Elevator Operators to assist courtesy guests and estimate elevator wait time.
• Manage elevator movement and communication through multiple monitors and lines of communication.
• Consistently complete elevator trips in three and a half minutes or less.
• Provide a pleasant and informative elevator trip by presenting entertaining facts and trivia about the Columbia Tower, Seattle and other visible sites.
• Manage elevator movement and communication through multiple monitors and lines of communication.
• Properly balance the number of guests allowed on the elevator per level.
• Promote a positive professional attitude and appearance to all SVO team members and guests while consistently displaying an upbeat attitude and engaging personality.
• Properly record all transactions via the point-of-sale system
• Suggest additional items to customers, as appropriate
• Ensure the safety of our guests while in your assigned areas
• Ability to retain knowledge learned and aid our guests by providing operational answers to all inquiries
• Ability to perform and present information in a concise, professional manner to our guests – must be able to speak loudly and clearly and have a commanding presence
• Cleaning and keeping the box office, retail storage, break room, and observatory space organized.
• Restocking the Retail space as necessary

QUALIFICATIONS

• Must be comfortable entering in and working in elevators and at heights
• Highly motivated, enthusiastic and willing to engage guests and work in a highly busy, interactive environment
• High level of demonstrated professionalism and customer service
• Multi-lingual or sign language capabilities a plus
• Ability to lift and transport items weighing 10-20 pounds, occasionally 30 pounds
• Must be comfortable entering in and working in elevators and at heights
• Ability to stock merchandise
• Must have sufficient mobility to perform assigned tasks including standing, walking, constant reaching, bending, pushing, and pulling for extended periods of time
• Able to work non-traditional hours (nights, weekends & holidays as necessary)
• Pre-existing knowledge of Seattle and familiarity with Seattle landmarks and the tourism field preferred 

COMPENSATION

$22.00 Per Hour