Part-Time Nights Trust and Safety Counselor - On-site El Paso, TX

Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate's supervisors are promoted from within the company.  Join our award winning team!

2024:

• Excellence in Customer Service Awards: Organization of the Year (Small)

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

As part of Teleperformance in the US, we were also named #95 in the 2024 ‘Fortune 100 Best Companies to Work For®’ in the USA by Great Places to Work (GPTW®)

Content moderators perform the crucial service of evaluating user-generated content for its potential to harm others.  Due to the nature of their work, they can be exposed to traumatic images and content, and to remain healthy, they need to develop and maintain resiliency to protect them from potential harm caused by the very nature of their job.

The On-site Trust and Safety Counselor establishes a trusted relationship with the personnel they support through one-on-one and group sessions, as well as ongoing wellness programming, specifically designed to improve resiliency and mitigate the impact of viewing disturbing images and content. Our Counsellors compassionately help employees with personal, family and work-related concerns, so they feel more supported and able to perform at their best in all aspects of their lives.

Your Success

Health Advocate offers all work equipment and a comprehensive new-employee training program to help you develop the knowledge and skills that will set you up for success in your role and in supporting our members.

Invested in you

At Health Advocate, you’ll have the ability to pursue your ambitions and grow your career. We’ve got you covered with a total rewards package that includes robust Medical coverage, as well as Dental & Vision benefits, tuition assistance, 401(k) savings plan with company match, paid time off (PTO), paid holidays, Employee Assistance Programs and Wellness Programs.

Hours/Shift

Both full-time (40 hours/week) and part-time positions are available. These positions operate in a 24x7x365 environment and shifts for all times of the day and days of the week are available. It may be necessary, given the business need, to work occasional overtime.

Job Summary

Provide scheduled and on-demand one-on-one counseling sessions.

• Provides information and schedules clients requesting services.
• Obtains and records intake case information in Care Management System.
• Provide in moment support as appropriate.
• Provide short term brief wellbeing and /or therapeutic interventions.
• Provides consultation, recommendations, referrals, and other forms of assistance as appropriate.
• Provides members with appropriate referral based on clinical needs and insurance when clinically appropriate.

Lead wellness and group therapy sessions

• Provide workshops or training, as may be requested.
• Facilitate group wellness activities including peer group support, team building sessions and other engagement events.
• Implement group creative intervention practices, for example, guided mindfulness mediation, and mindful movement.
• Assists in providing access to wellness resources.

Provide staff assistance for onsite personnel

• Assess crisis situations and take appropriate action; provide crisis /urgent intervention as may be needed and appropriate, and disruptive or critical event responses.
• Provide consultation to client leadership on concerns about employee safety or workplace behavior.
• Attend monthly business reviews.
• Provide new hire check in sessions and support offboarding of team members.

Collaborates with colleagues and others to provide excellent service and experience, and to support professional operations and environment

• Participate in regular supervision and consultation as needed /appropriate to any case.
• Maintain reliable attendance and timely arrival being ready to work as scheduled.
• Maintain licenses in good standing, and related credentials if applicable.
• Miscellaneous duties as assigned by Program manager.
• Meet objectives for service quality.
• Documents all contacts with clients and pertinent others accurately,  completely, and concisely.
• Flexibility of work hours to deliver services to other staff /shifts or provide DEM support as may be needed.

Minimum Requirements

• Education: A Master’s degree in a behavioral health discipline required (social work, counseling, or related human service field).
• Professional License: State License (Professional Counselor, Marital/Family Therapist, Social Work).
• Experience: A minimum of three years graduate level experience, providing direct service in a behavioral health setting including assessment and case management.
• Experience providing presentations, consultation with team and company leaders and brief interventions is preferred.
• A combination of graduate and bachelor’s level experience including behavioral healthcare, Employee Assistance or work with Occupational health or a community healthcare system will be considered.
• English language proficiency is required. Spanish language proficiency is preferred.

Shit info

• • 8:00 PM -8:30 AM (12.5-hour shift)
  • Part time schedule, can vary from 2-3 shifts a week, could be a weekday or a weekend night
  • Days: Sunday, Monday, Tuesday

Company Overview

Health Advocate is the nation’s leading provider of health advocacy, navigation, well-being and integrated benefits programs. For 20 years, Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need.

Learn more

Health Advocate https://www.healthadvocate.com/site/

Facebook https://www.facebook.com/healthadvocateinc/

Video https://vimeo.com/386733264/eb447da080

Awards:

2023:

• National Customer Service Association All-Stars Award: Service Organization of the Year.
• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

2022:

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
• Excellence in Customer Service Awards: Organization of the Year (Small)
• Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver)

2021:

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Silver Winner
• Stevie® Awards for Sales & Customer Service: Most Valuable Response by a Customer Service Team (COVID-19). Bronze Winner
• Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver)

2020:

• National Customer Service Association All-Stars Award: Organizations of 100 or Greater, Runner-Up
• Communicator Award of Distinction: October 2019 Broker News
• MarCom Awards: Gold, COVID Staycation Ideas brochure
• MarCom Awards: Platinum, 2021 Well-being Calendar
• Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium category (Silver)

Physical Requirements:
This position is primarily on-site and requires the ability to move throughout the workplace to provide in-person counseling and wellness support. The role involves periods of sitting for one-on-one or group sessions, as well as standing or light movement during group activities, workshops, and team-building events. Essential physical functions include speaking, hearing, and manual dexterity for documenting case notes, navigating computer systems, and facilitating wellness interventions. Occasional lifting of light materials (up to 15 pounds) may be needed for wellness activities or event setup. Frequent use of a computer is required, including typing, mouse navigation, and viewing digital content. Visual acuity is necessary for reading client records, electronic documentation, and conducting virtual sessions when needed.

Mental and Cognitive Requirements:
The role requires strong emotional resilience, active listening, and the ability to assess and respond to sensitive mental health concerns. Counselors must exercise sound clinical judgment in crisis situations, maintain professional boundaries, and uphold confidentiality. The ability to develop therapeutic rapport, apply evidence-based interventions, and manage documentation with accuracy is essential. The role also requires facilitation skills for group sessions and the ability to consult with leadership.

Work Environment:
This position is fully on-site and embedded within the Trust and Safety operational environment. The counselor must be comfortable working in a dynamic and fast-paced setting that may include exposure to discussions of distressing content. The workspace includes a private, designated office for confidential counseling and group programming, with access to standard office equipment and secure data systems.

VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)