At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 19,000 clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. That’s where we come in. Founded in 2002, our company has spent over 21 years working with the industries that impact you every day. From retail to government to healthcare, we’ve been on a mission to bring humanity, connection, and empathy back to business. It’s a mission that thousands of Qualtricians across the globe think is work worth doing. Mission: At Qualtrics, our mission is to build technology that closes experience gaps.

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Staff Change Manager, IT/Systems Program Management Office

Why We Have This Role

The Change Manager will focus on the people side of our IT PMO. Their primary responsibility will be creating and implementing change management strategies and plans that maximize stakeholder adoption, foster employee engagement, and minimize resistance to change. The Change Manager will be a core member of the IT Program Management Office, ensuring that transformation decisions and methods effectively consider our people. This person will work closely with leaders across the company to drive change management and develop change management capabilities in our functions.

How You'll Find Success

Creates strong internal partnerships and trust across all levels of Qualtrics
Learns the goals and processes of each business team, predicting change impact by identifying their interdependencies
Articulates complex ideas in the right level of detail for various audiences
Recognizes what each audience needs to hear, know, see, and feel for effective change execution
Leads through influence on cross-functional teams
Aptitude for identifying, analyzing, and resolving issues and risks that may arise during the program, employing creative solutions and critical thinking to overcome obstacles

How You'll Grow

Continuous exposure to C-suite interactions and decision-making
Ability to develop knowledge and expertise across many functions of the organization
Opportunity to influence decision-making at the highest level of the organization on the most strategic initiatives that will underpin the success of Qualtrics

Things You'll Do

Enable effective transformation execution by developing and orchestrating change management strategies for global high-priority programs
Conduct change impact assessments to identify and mitigate risks. Develop and implement sponsor roadmap and resistance management plan
Foster company-wide employee engagement throughout the transformation by creating an effective communication plan and assets
Develop Qualtrics’ change management capability by mentoring functional leaders in change management best practices
Enable fast adoption of new internal process designs by creating effective training plans and materials
Work with the central transformation team to creatively solve complex problems across the company. Actively counsel with the team to inform the right priorities and approach

What We're Looking for on Your Resume

Experience managing change in large organizations or high growth companies
Exceptional listening and communication at all levels, with cross-functional audiences
Leading through influence on cross-functional teams in a complex, fast-paced environment
Demonstrates effective collaboration, transparency, and trust building
Knowledge of change management best practices
Experience teaching, coaching, or mentoring others

What You Should Know About This Team

Problem solvers who can think strategically as well as execute
High-performing individuals across different functions
Focused on getting the right answer as quickly as possible; bias for action and frequent, productive debates
Unified focus on the overall success of the transformation efforts; team members lean in with their strengths and roll up their sleeves, regardless of their job description
Highly-trusted team by C-suite

Our Team’s Favorite Perks and Benefits

Work/life balance high priority
Flexible working mode to fit with personal commitments and context
$1500 experience bonus

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

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For full-time positions, this pay range is for base per year; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer, in addition to a range of medical, financial, and other benefits, based on eligibility criteria.

Washington State Annual Pay Transparency Range

$164,500—$299,500 USD

Change Manager - IT/Systems

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