Health Coach Specialist II

Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We’re the largest consumer-directed home care agency in NY State, and are continually expanding our areas of focus including operations in other states and tech-based innovations.  

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Health Coach Specialist II who will serve as the face of FreedomCare in the communities we serve in Illinois. 

This is a field-based position with required fieldwork in Chicago, IL and a commute to the Chicago office occasionally. 

Department & Position Overview: 

The Health Coach is responsible for overseeing home service workers, ensuring the delivery of high-quality, non-medical support services to clients. This role includes conducting on-site visits, ensuring training of home service workers, and ensuring the home service worker is meeting the needs of the client receiving services. They will assess the relationship and determine whether the service plan is being met. The Health Coach will work closely with waiver members, caregivers, and Case Management Agencies. The Health Coach’s goal will be to provide a seamless Customer Service experience while ensuring that our clients are receiving the care they need. The Health Coach helps maintain a solid relationship between FreedomCare and the Case Management Agency.  

 
This role is field based with periodic travel to our offices in IL as needed.   

Every Day You Will:

• Schedule and perform home assessments in person.
• Develop relationships with Case Management Agencies for best practice and as a representative of FreedomCare.
• Serve as a field expert to support waiver members and caregivers' onboarding experience (as needed) for orientation and remote onboarding to ensure consent and acceptance.
• Partner with the Care team to monitor hospitalizations by the client for indications that the client may need additional assessment or support.
• Maintain contact with the caregiver, virtual or in person, based on the needs of the waiver member or caregiver identified during the initial assessment.
• On a semi-annual basis (or as required by contract) at a minimum, visit the waiver member and caregiver with the waiver Case Manager to establish communication between all members of the care team; perform additional home visits if the need is identified during the monthly contact or through escalation.
• Partner with the Care team in successfully transitioning newly onboarded waiver members to the ongoing program phase.
• Communicate any concerns regarding the waiver member or caregivers’ health, surroundings, safety, or unmet needs to staff RN; participate in coordination with the Waiver or assigned Case Manager.
• When not visiting members, represent the organization at community events, public meetings, and other forums to promote the organization’s initiatives. 
• Identify opportunities for collaboration and partnership with community organizations, government agencies, businesses, and other relevant entities. 
• Track all activities through entries into CRM (Salesforce).
• Function within the timeframes of a fast-paced startup in the healthcare environment.
• Perform additional duties as needed

Ideal candidate will possess:

• A bachelor's degree or equivalent work experience. 

• Two + years’ experience working with frail or elderly disabled adults and caregivers. 

• 2-3 years Inside Sales, call center, telephonic outreach, customer service or other similar experience (required). 
• 1-3 years’ medical field experience and/or case management, home health; experience updating and maintaining case notes and completing case reviews.
• The ability to exercise judgement independently and voice noticeable issues or trends.
• Strong verbal and written communication skills; ability to establish strong rapport to effectively communicate, guide, educate, and support waiver members and caregivers.
• Strong problem-solving skills; able to identify issues and escalate when appropriate.
• Excellent time management, critical thinking and active listening skills; able to multitask.
• Possesses a high level of empathy and emotional intelligence.
• Strong proficiency in computer software navigation; Salesforce experience, a plus.
• Comfort in a dynamic and always evolving startup environment.
• Always maintain patient confidentiality; understands and adheres to HIPAA guidelines.

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.
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