Lead, Care Coordinator - Eastern Time Zone

What You’ll Do 

The Lead Care Coordinator (CC) provides direct supervision of the Care Coordinator staff in the support of CKD and ESRD patients enrolled in the kidney hero program. The Lead CC helps with training and chart auditing to ensure quality standards are met.  This individual assists with efforts to develop, implement, evaluate, redesign, and modify Care Coordinator standards and works closely with the CC staff to safely, effectively and efficiently assist patients across and through the continuum of care.  This position is a working lead role and will work directly with patients to coordinate resources along the care delivery spectrum, identify gaps, and provide proactive follow-up. This role will report to either the Sr. Manager, Market Operations or Director, Market Operations 

The Day to Day 

• Supervises daily operations of market Care Coordinator staff under the direction of Market Operations leaders. Participates in employee performance review process. 

• Participates in interviewing, hiring, onboarding, and precepting new Care Coordinator staff for the market. Helps conduct chart audits per established policy, ensures training programs address identified needs of staff, and operates as market subject matter expert on care coordinator workflows. 

• Performs outbound calls to patients to understand their clinical needs and connect them with appropriate resources. Performs outbound calls to providers to make appointments for patients or follow up on care. Answers inbound calls from patients, providers, and other resources. 

• Coordinates with clinical resources and providers to ensure smooth continuum of care for patients. Assists with completing applications for resources, paperwork for provider visits, etc. 

• Provides patients with education materials and sends communications to primary care physicians, nephrologists, and specialists for new enrollments/appointments. 

• Works with leadership to support CC team in meeting the organizational goals of the market. May be a preceptor in their markets or assist with the scheduling, interviewing, and performance management of the preceptorship program. 

Minimum Qualifications 

• 6+ years combined of related education, experience, or certification.  

• Current BLS or CPR Certification required. 

• Efficient and reliable transportation, including an active driver’s license, allowing for the ability to travel across an assigned region to meet patient needs. Locations may include offices, clinics, and patient homes. 

• Provides in-person patient care which may include standing, sitting, walking, pushing, pulling, and lifting. 

• Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms. 

Preferred Qualifications 

• Customer service experience.  

• Current, unrestricted license as a Licensed Vocational Nurse (LVN) or Licensed Practical Nurse (LPN) in the state(s) of practice with current community health worker experience.   

• Community Health Worker (CHW) Certification. 

• Intermediate proficiency in MS Word, Excel, PowerPoint, and Outlook.  

About You 

• Excellent verbal and written communication skills.  

• Skilled at dealing with confidential information and/or issues using discretion and judgment.  

• Communicates clearly, respectfully, and thoughtfully. 

Annual Base Salary Range: $58,000 - $67,000