Retail Store Manager

Who We Are

Audicus is a health-tech company based in New York City. We are changing the hearing aid industry with a leading telehealth solution that streamlines the hearing care experience from user testing to product delivery - both for consumers and providers. We are highly mission-driven and have reconnected, transformed and empowered tens of thousands of lives to date.

The Role

We are looking for an experienced Sales Manager to join our amazing team of mission-driven individuals. The role will be responsible for managing our Hearing Center located in a prominent and bustling big box retailer. The role will be a “player-coach” role and will be expected to staff the Hearing Center and engage in-store customer traffic and educate potential customers about our hearing solutions to enable them live more connected and empowered lives. It's a consultative sales process that involves on-the-feet problem solving, empathy and tenacity.

The role is perfect for an energetic, empathetic self-starter with direct selling and retail management experience looking for the next challenge, who genuinely enjoys interacting with people and wants to play a vital role in a fast-growing startup. The role involves building relationships through multiple touch-points and delivering an exceptional experience at every point along the way.

The role will report directly to the Head of Retail/COO.  

Location:

Gaithersburg, MD

Responsibilities

• Manage staff of 1-3 in-store sales associates to ensure an effective and engaging in-store sales experience with coverage 7-days per week
• Coach and develop in-store associates to help them reach their individual and team goals
• Ensure the Hearing Center is staffed, clean, organized and welcoming to customers.  
• Provide recommendations to senior leadership on investments to improve the in-store experience and results
• Deliver an exceptional consultative sales experience by effectively communicating our unique offerings and mission to in-store customers and prospective clients.
• Develop strategies to increase sales and conversion methods
• Manage customer pipelines and the entire sales process including closing the sale
• Acquire and retain customers by providing guidance and support through each stage of their hearing journey
• Provide a best-in-class customer experience by becoming a product and subject matter expert in hearing aids, hearing loss and hearing health
• Provide key insights to operations, sales, and marketing teams to help identify issues, inform decisions, create learnings and drive change
• Provide basic customer support to your customers who come back with questions or need help
• Be able to adapt to, learn, and create new processes

Why Work with US?:

• Work with innovative technology and teams
• Motivated, mission driven and collaborative team environment
• Huge growth potential
• Have the opportunity to help more people gain access to quality hearing care

Compensation Range: 

$30-35/hr +  commission

Schedule
30-40 hours per week (Full Time)

Must be able to work onsite

Must be available for weekends

Benefits: 

Medical/Dental/Vision through Aetna; 401K, telehealth, commuter benefits, Paid Parental Leave, Flexible PTO, Paid sick leave