Manager, Software Engineering

Description

• Team Leadership and Management:
• Supervise and manage a team of Site Reliability Engineers, including hiring, training, mentoring, and evaluating performance to build a high-functioning team.
• Set clear objectives, performance expectations, and development plans for SRE team members, ensuring alignment with company goals.
• Conduct regular one-on-one meetings, team meetings, and performance reviews to provide feedback and address team needs.
• Service Reliability and Performance Management:
• Develop and implement strategies to improve the reliability, availability, and scalability of critical services and infrastructure.
• Oversee the development and maintenance of monitoring, alerting, and incident response systems to ensure proactive management of service health.
• Lead efforts in capacity planning, load testing, and disaster recovery planning to ensure systems can handle expected and unexpected loads.
• Incident and Problem Management:
• Manage and coordinate incident response efforts, including real-time troubleshooting, communication with stakeholders, and leading post-incident reviews.
• Drive root cause analysis and implement corrective actions to prevent future incidents, ensuring continuous improvement of systems and processes.
• Establish and enforce incident management protocols, including on-call rotations, escalation paths, and documentation.
• Automation and Tooling:
• Lead initiatives to automate repetitive tasks and processes, reducing manual intervention and enhancing operational efficiency.
• Guide the team in building and maintaining infrastructure as code (IaC), continuous integration/continuous deployment (CI/CD) pipelines, and configuration management tools.
• Evaluate, select, and implement tools and technologies that improve SRE capabilities, ensuring alignment with industry best practices.
• Collaboration with Engineering and Product Teams:
• Collaborate with software engineering, DevOps, and product teams to integrate reliability best practices into the development lifecycle.
• Serve as a technical liaison between SRE and other teams, providing guidance on reliability, performance, and operational aspects of projects.
• Participate in architectural reviews and provide input to ensure that new designs meet reliability and scalability standards.
• Operational Excellence and Process Improvement:
• Develop and enforce operational standards, procedures, and best practices for system reliability, monitoring, and incident management.
• Identify and eliminate operational inefficiencies and bottlenecks, focusing on reducing toil and improving team productivity.
• Drive a culture of continuous improvement by implementing metrics and key performance indicators (KPIs) to measure and enhance service reliability.
• Technical Leadership and Oversight:
• Provide technical leadership to the SRE team, guiding them in designing, building, and maintaining reliable and scalable infrastructure.
• Review and approve technical designs and implementations, ensuring they adhere to reliability, security, and performance standards.
• Stay updated on the latest trends, technologies, and best practices in site reliability engineering, and advocate for their adoption within the team.
• Budget and Resource Management:
• Manage the SRE team’s budget, including software licenses, cloud infrastructure costs, and tools procurement, ensuring cost-effectiveness and alignment with business needs.
• Optimize resource allocation to maximize the impact of the SRE team, balancing workload, project demands, and operational responsibilities.
• Compliance and Security:
• Ensure that all SRE operations comply with regulatory, security, and compliance requirements, including data protection, access controls, and audit readiness.
• Collaborate with security teams to identify and mitigate potential threats, vulnerabilities, and risks to infrastructure and services.
• Reporting and Documentation:
• Maintain thorough documentation of operational procedures, incident reports, and reliability metrics.
• Generate and present reports on system performance, reliability, and improvement initiatives to senior management and other stakeholders.

• At least 24 months experience overseeing and guiding teams in the following areas:
•  Advanced Metering Infrastructure (AMI), Smart grid technology: 
• Design, implementation, and maintenance of advanced metering systems that support seamless data collection, remote monitoring, and real-time analysis for energy usage.
• Manage cross-functional collaborations with data scientists, system architects, and security engineers to ensure that AMI systems are secure and highly available, delivering uninterrupted services to clients in the energy sector.
• Control & System Engineering for Energy Tech Solutions, EV, demand response management:
• Spearhead reliability and scalability initiatives for mission-critical systems, which form the backbone of energy distribution networks.
• Work with the team to Develop frameworks and guidelines for the adoption of industry-standard practices in system engineering, ensuring fault-tolerance, minimal downtime, and rapid recovery protocols. efficiency.
• Direct multi-disciplinary teams of SRE and system engineers in the implementation of reliable, automated solutions that adhere to stringent operational standards.
• Implement process improvements that reduced incident response time and enhanced system uptime, translating into increased customer satisfaction and retention.
• Demonstrated a commitment to fostering an agile, collaborative environment that prioritizes continuous learning and skills development among team members, helping the team stay at the forefront of emerging SRE practices.
• Cloud Platforms (Amazon Web Services (AWS), Google Cloud Platform (GCP))
• Infrastructure as Code (IaC) (Terraform, Kubernetes)
• CI/CD (Continuous Integration/Continuous Deployment) (CircleCI and Other CI/CD Tools)
• Networking & DNS (Networking Concepts, DNS Management)
• Security (Security Best Practices; Certificates Management)
• Monitoring Tools & Observability
• Incident Management & Reliability (PagerDuty & SRE Best Practices)

• Bachelor's  degree in engineering, computer science, or related field.
• 24 months of managerial experience in Site Reliability Engineering in the field of energy technology or cleantech.

• Make a Meaningful Impact: Your work directly impacts our mission of decarbonization and building a more sustainable future.
• Grow Your Career: We offer ample advancement opportunities, robust learning and development programs, and a supportive team environment that fosters collaboration and innovation.
• Thrive:  We offer comprehensive benefits, including flexible time off, generous parental leave, a wellness stipend, and work flexibility to help you thrive both personally and professionally.
• Belong to an Inclusive Community: We celebrate diversity and foster an inclusive workplace where everyone feels respected, empowered, and heard. Our Employee Resource Groups offer opportunities to connect with colleagues who share your interests and backgrounds.
• Be Part of a Growing Movement: Join a team of dedicated individuals who are passionate about creating a more sustainable future. We offer a collaborative environment where your ideas are valued and your contributions