Job description

Description

Position at Danbury Hospital

Summary:

This position is responsible for making appointments; obtaining insurance and demographic information and handling telephones. Provides constant interactions with patients, families, caregivers, clinicians and physician practices.

Responsibilities:

1. Represents department as the initial contact by establishing and maintaining positive customer relations.
2. Answers very busy phone lines and appropriately directs or processes calls.
3. Completes intake registration process by obtaining benefits and demographic information.
4. Schedules appointments in computerized schedule system. Tracks, schedules special consideration patients, and maintains the "on-call" list.
5. Maintains therapist's templates and calendars for each month.
6. Greets and processes new patients.
7. Faxes documentation to physicians and schools, & assists with filing of the documentation into the medical record on a daily basis.
8. Manages department cancellations to reduce charge backs to a minimum.
9. Provides continuous information between departments, consumers and MD offices.
10. Fulfills all compliance responsibilities related to the position.
11. Performs other duties as assigned.

Education: HS GRAD/EQUIVALENT

Other Information:

Required: Data entry required.
Minimum Experience: six months
Desired: Knowledge of medical terminology. Bilingual-Spanish or Portuguese preferred.

Working Conditions:

Manual: significant manual skills/motor coord & finger dexterity

Occupational: Little or no potential for occupational risk

Physical Effort: Sedentary/light effort. May exert up to 10 lbs. force

Physical Environment: Generally pleasant working conditions

Company: Danbury Hospital

Org Unit: 1874

Department: Rehab Services Admin

Exempt: No