Technical Support Specialist

Join our team as a Technical Support Specialist!

Yes, you can! That's our attitude towards our work, ambitions, ideas, and relationships. We at Luminor believe that anyone has the potential to achieve big things and encourage everyone to achieve them, professionally and personally. 

Whoever you are and whatever your role is, with Luminor, you will get a once-in-a-lifetime opportunity to build a local banking champion.

What You Will Do:

• Monitor and support the Production Data Warehouse environment on a daily basis to ensure stability and continuity
• Ensure the successful execution and timely completion of EOD and EOM processes
• Troubleshoot and resolve issues related to ETL jobs, data loads, and performance bottlenecks
• Coordinate with development, infrastructure, and business teams to ensure smooth operations and incident resolution
• Perform root cause analysis for incidents and recurring issues and contribute to the continuous improvement of support and maintenance processes.
• Document and maintain operational procedures, runbooks, and support guides. 

What We Expect: 

• Relational Database development experience in Oracle, Sybase IQ, or MS SQL Server
• Experience and understanding of Data Warehouse architecture, ETL principles
• Very good knowledge of T-SQL and PL/SQL
• Experience in managing and troubleshooting production workloads under time constraints is considered an advantage
• Familiarity with EOD/EOM business processes and their criticality in the financial environment is a plus
• Excellent problem-solving skills and the ability to work independently as well as collaboratively in a team
• Analytical and detail-oriented mindset
• Good communication and collaboration skills
• Bachelor’s degree in technology, engineering, mathematics, or physics
• Fluent English is required in spoken and written communication due to working on the Pan-Baltic level 

What We Offer:

• Flexibility. Flexible working hours, Hybrid work, and the possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK (in total 90 days per year)
• International teams. Teams that go outside Pan-Baltic borders, where people value challenging work together with good humor, and having fun
• More vacation. Additional weeks of vacation are available to all employees who have been in the company for 1 year or more
• Volunteer time off. We care about giving back to society; therefore, you will get additional days off for volunteering purposes
• Paid leave. We are proud of our employees who are participating in military training. Therefore, Luminor offers 30 fully paid calendar days for military training every year
• Health benefits. A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states, as well as Health days in case of your absence due to sickness without a doctor's note needed
• Wellbeing. Access to tools and resources that help you feel good and be productive at work and in life
• Professional growth. Internal and external training programs, workshops, conferences, online training, etc.
• Special Offer for Luminor products & services. Enjoy special offers & pricing for products and services provided by Luminor
• Gross salary. 2700 - 4000 EUR/month, which is to be determined depending on your level of experience and competencies

The application deadline is the 13th of July. We are looking for a candidate primarily already located within the Baltic. Please apply with your CV in English and PDF format!