Career Opportunities: Customer Service Representative (39663)

An Amazing Career Opportunity for a Customer Service Representative!! 

Location: Sao Paulo, Brazil

Job ID: 39663

HID Global is seeking a new team member to join our growing Global Customer Service team. If you like to work within a fast-paced environment, ensuring that customers get the support they need, through all phases of their ordering experience, this is the role for you. You will be responsible for building and maintaining relationships with all the customers in your assigned regions. You will collaborate with and support Regional Sales Managers, Inside Sales teams, the Order Management teams and Production Control teams to provide an exceptional customer experience.

Who are we? 

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo 

 
Physical Access Control Solutions (PACS):

HID Physical Access Control Solutions (PACS) is at the forefront of securing spaces with advanced, reliable access control solutions. From cutting-edge readers, credentials and controllers, to mobile and biometric technologies, HID PACS empowers organizations worldwide to protect their people, property and assets with scalable, high-quality solutions. 

This is more than just a job – it’s your chance to join an industry leader to drive innovation in access control and make a real impact on global security solutions.  

Are you ready to make a difference? Join us and help shape the future of security. 

As our Customer Service Representative, you’ll support HID’s success by: 

• Fostering and developing positive customer relations by providing courteous, prompt, and proactive customer service.
• Communicating with customers by phone and/or email, entering purchase information into the computer system, and escalating issues as required.
• Handling pricing, lead times, order status, shipment tracking, part number/product information, and format/programming inquiries.
• Verifying all purchase orders with channel partners to ensure accuracy before booking.
• Contacting customers to follow up on pending orders and confirm purchase order details as needed.
• Generating reports and sending invoice communications to customers.
• Managing invoice inquiries, expediting requests, resolving billing issues, and scheduling pickups.
• Coordinating with other departments to expedite or resolve customer orders, issues, and concerns.
• Maintaining customer files to ensure they are up to date.
• Processing RMAs and following the approval process through completion.
• Serving as a liaison between Sales, Operations, and Finance teams.
• Ensuring customer information accuracy in the CRM system and Oracle eBS for dedicated accounts.
• Developing expertise in HID products and attends training as required.
• Proactively engaging with customers and colleagues.

Your Experience and Background include:  

• Previous experience of working within a busy customer services department, helping to achieve excellent time management, efficient prioritization and delivering superior customer experience; essential
• A minimum of 3 years’ Customer Service experience, preferably in a high technology industry, is an advantage. 
• The ability to communicate with customers clearly and effectively by telephone and in written communication. 
• Detail orientation; diligence in follow-up and completion to the satisfaction of our customers
• Ability to effectively communicate in the English, Spanish, and Portuguese languages, both verbally and in writing, is required for this role. 

What we can offer you:

• Competitive salary and rewards package

• Competitive benefits and annual leave offering, allowing for work-life balance

• A vibrant, welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds

Why apply? 

• Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply.
• Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.
• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.

HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes.

HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact accommodations-ext@hidglobal.com.

We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something.  HID technology is behind billions of interactions, in more than 100 countries.  We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.  
 
When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 63,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

 #LI-HIDGlobal