Job description

At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified Field Technician to join their team onsite in Grand Rapids, MI and provide end-user support. This resource will work the hours of 8AM to 5PM, Monday to Friday. Overtime hours may be required for project work, with additional OT available as well. This resource will be provided a cell phone and laptop. This ideal candidate must have a reliable vehicle, valid driver’s license, and a clean driving record.

Duties and Responsibilities:

Perform account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets)
Consistently provide and update notes, feedback, or documentation via the appropriate ticketing systems to track and monitor issues
Communicate with customers at all levels of technical and non-technical skill sets
Follow-up with end users to provide status updates as per service level guidelines(SLA's)

Skills and Qualifications:

Experience servicing printers
Experience with wide format printers a plus
Must be able to troubleshoot and install PC/Kiosk, Point of sale devices and printers
Must have good written and verbal communication skills

Wage Range:
The rate for this position is between $16.50 - $25.25 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits:
The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.

CompucomStaffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.

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