Job description

Our Client, an Agriculture Products company, is looking for a Customer Support Representative for their Johnston, IA location.

Responsibilities:

Provides front-line technical support/information/solutions to Client dealers and customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention.
Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within our case management system. Technicians also create and maintain support tools/solutions available online.

Requirements:

Fluent in Portuguese
Skills in interpersonal communications, negotiation, and conflict resolution
Working functional in written and verbal English language abilities
Experience with customer service / support
High comfort level and experience with consumer software applications
Strong computer and troubleshooting skills
Experience with data management
Knowledge of agriculture customers
Agriculture operations experience, including Precision Farming experience
Prior work experience in Agriculture or Technology dealer channels
Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline

Why Should You Apply?

Health Benefits
Referral Program
Excellent growth and advancement opportunities

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

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