Job description

KeenLogic is seeking an Administrative Specialist to support one of our government clients. This position is located in Washington, DC, within the Customer Experience Center (CEC). The CEC is responsible for communicating, marketing, branding, and delivering customer service to the community.

This is a full-time onsite position offering Fortune 500-level health/dental/vision, PTO, 401k, and Life Insurance.

Required Qualifications

3+ years of relevant experience

Experience providing administrative support, including triaging and coordinating work requests and activities, scheduling meetings and events, and managing records

Experience using various automated office systems and software programs, including record management systems

Experience in coordination; ability to manage schedules and triage tasks.

Experience in developing reports

Ability to understand general management theories, concepts, and principles

Knowledge of and ability to establish and maintain administrative and quality assurance processes

Ability to review, understand, and retain knowledge of rules, Committee and CAO policies and procedures, as well as specific Business Unit and Department practices and procedures

Ability to analyze problems and recommend appropriate solutions/changes

Ability to establish effective working relationships with senior staff and other high-ranking officials

Ability to handle sensitive and confidential matters with tact, as well as the ability to exercise judgment and discretion

Job Duties

Prepares sensitive and confidential reports, memoranda, correspondence, and technical documentation.

Notifies and keeps management informed of all relevant workplace issues and initiatives, specific work activities, and policy, procedural, and process initiatives or changes.

Provides general assistance and recommendations and receives adequate instruction, feedback, and guidance from senior Business Unit management regarding sensitive and confidential issues.

Maintains weekly and monthly calendar for assigned area, as well as daily schedules as required. Schedules appointments, meetings, conferences, and teleconferences as requested.

Receives and provides assistance to customers and office visitors in a courteous, polite, and professional manner; plans and facilitates appropriate professional protocols as required.

Handles incoming calls; answers general/routine inquiries, tracks, forwards, schedules and/or takes messages as appropriate, and ensures that adequate phone coverage is maintained during official business hours.

Routes and tracks correspondence and technical inquiries to appropriate CAO and/or other offices.

Handles customer requests and information with discretion; disseminates information appropriately when triaging/managing customer requests.

Provides coordination and timely completion of input/data for the CAO Semi-Annual Report as assigned.

Maintains managerial level personnel records for all assigned staff and appropriate general record management system(s) as required. Ensures the accurate and timely maintenance of attendance and leave records for all assigned staff.

Supports Business Unit/Department management and other administrative personnel as required.

Performs and/or coordinates miscellaneous general office services, to include ordering and maintaining office equipment, materials, and supplies.

Develops and maintains general working knowledge and understanding of their Business Unit, Department, and Office of the CAO at-large, as well as Committee and CAO policies and procedures, and specific Business Unit and Department practices and procedures.