NYC Health Panel Administrative Coordinator

Company Overview

With an annual budget of $1.6 billion and more than 6,000 employees throughout the five boroughs, the New York City Department of Health and Mental Hygiene (NYC DOHMH) is one of the largest public health agencies in the world, serving 8 million New Yorkers from diverse ethnic and cultural backgrounds. We're tackling a broad range of public health issues with innovative policies and programs and getting exceptional results, but our work is never finished. The breadth of our innovative programs provides the widest range of choices for every member of our team.    

The position of NYC Health Panel Administrative Coordinator will be within DOHMH’s Center for Population Health Data Science, Bureau of Epidemiology Services, and reporting to the NYC Health Panel Deputy Panel Manager. The Bureau of Epidemiology Services collects and analyzes data and communicates findings to monitor and improve the health of New Yorkers, and to inform decision making both within and outside of DOHMH.  

The selected candidate will be an employee of Public Health Solutions, a nonprofit organization which is the fiscal and administrative manager for much of this project, but all work will be supervised by DOHMHThis position will be based at the Health Department’s office in Long Island City, NY, with the possibility of hybrid work. 

The NYC Health Panel is an innovative project that provides the Health Department with important health information in a timely and cost-effective way. To date, NYC Health Panel has recruited about 34,000 adult New Yorkers to join a survey panel that we are using to conduct population health research. Panelists agree to take up to ten surveys per year. NYC Health Panel surveys on COVID-19 have provided critical citywide information on symptom prevalence and treatment, testing, awareness of government recommendations, racial inequities, and adverse mental health. Other NYC Health Panel surveys have assessed social determinants of health, food insecurity, energy insecurity, and other important health issues. 

Job Description

DOHMH has an opening for an NYC Health Panel, Administrative Coordinator.  This position will be part of a team that manages the NYC Health Panel’s relationship with participants. This includes conducting survey interviews by phone, tracking and following up on participant questions and concerns, helping distribute gift cards to participants, and assisting with other administrative tasks associated with maintaining a large survey panel. 

Duties:

• Administer survey consent and conduct phone surveys with NYC Health Panel participants
• Assist with returned mail processing and entering information in Excel spreadsheet
• Respond to participant emails and phone calls and address questions
• Maintain call logs and document call outcomes
• Help maintain up-to-date contact information in panelist database
• Help Panel Maintenance team send gift cards to participants, including printing letters and envelopes, stuffing and mailing them
• Assist with gift card storage and tracking
• Help test surveys before they are launched
• Other related administrative duties as needed

Qualifications:

• Bachelor’s Degree from an accredited college or university required
• Previous experience working in public health or a related field preferred
• Capacity and willingness to learn how to conduct surveys online 

ADDITIONAL DESIRED QUALITIES:

• Ability to work independently and follow through on assignments with minimal direction
• Detail-oriented and can follow research study protocols
• Interviewing or customer service experience preferred
• Familiarity with survey research
• Dedication to protecting the confidentiality of participants’ data
• Experience and/or willingness to interact with study participants and handle occasionally contentious situations. 
• Strong written and verbal communication skills.
• Fluency in Microsoft Word, Excel, and Outlook. 
• Fluency (able to read, write and speak fluently) in Spanish, Mandarin, Cantonese or Russian a plus

Benefits:

• Hybrid Work Schedule.
• Generous Paid Time Off and Holidays.
• An attractive and comprehensive benefits package including Medical, Dental and Vision.
• Flexible Spending Accounts and Commuter Benefits.
• Company Paid Life Insurance and Disability Coverage.
• 403 (b) + employer matching and discretionary company contributions.
• College Savings Plan.
• Ongoing training and continuous opportunities for professional growth and development.

Additional Information: 

• This is a temporary grant-funded position ending in November 2027.
  
• This individual must reside in the tri-state area (NY, NJ, CT) by their confirmed start date
• Preference may be given to individuals residing in New York City (5 boroughs) or surrounding New York State counties
• This individual may be expected to work non-business hours

At PHS, we place immense value on diversity within our teams, understanding that varied backgrounds and experiences significantly enhance our community and propel us toward our goals. If you find you don’t have experience in all the areas listed above, we still encourage you to apply and share your background and experiences in your application. We are eager to discover how your unique perspective can bring positive transformations to our team and help advance our mission of creating healthier, more equitable communities. 

We look forward to learning more about you!

PHS is proud to be an equal opportunity employer and encourages applications from women, people of color, persons with disabilities, LGBTQIA+ individuals, and veterans.