At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

A Field Service Engineer is responsible to perform the field service activities for Professional Diagnostics, Molecular Diagnostics, Tissue Diagnostics and Sequencing Units of Roche Diagnostics Australia (RDA) by provision and co-ordination of all activities relating to instrument troubleshooting, instrument installation, instrument preventative maintenance, software and hardware modification’s, relating to both pre and post sales requirements. Service may need to be performed both regionally, interstate and overseas (including PNG) as required.

This service is generally provided based on hours of employment being 8:30 a.m. to 5 p.m.  Monday to Friday, and with a requirement to participate in a rotating On-Call Roster to cover the out of hours’ service requirements from 5 p.m. to 8:30 a.m. Monday to Friday and 24 hours Saturday and Sunday. 

What you will be working on:
Field Service Engineers are required to be actively involved with the Account Management Teams and to participate in regular team meetings to capture and report all field activities undertaken, including all labour and travel incurred via CRM system. 

Key Responsibilities will include but not limited to:

• Ensure the timely pre-installation inspection and installation of Roche and other analytical systems

• Liaise with the Regional Engineering Manager, and work closely with Application Specialists, Lab IT Specialists, Project Manager and the Account Management Teams to ensure successful installations occur

• Ensure all Preventative Maintenance work is carried out in a timely manner as per the manufactures guidelines and notify the Regional Engineering Manager for any overdue or incomplete Preventative Maintenance work. 

• Ensure any ongoing instrument problems or issues are communicated to the Regional Engineering Manager, Head of Service & Support, Account Manager, Marketing Team and or manufacturer.

• Be an integral part of the teams and RDA as a whole and openly communicate within Roche all issues relevant to those involved

• Ensure Spare Part Management and Boot Stock Accuracy

• Identify any training deficiencies and inform the Regional Engineering Manager

• Compliance with all Roche Processes as documented in policies and procedures, Roche Code of Conduct and Industry Code/s of Practice

• Ensure compliance and promotion of all safety, health, and environmental policies and procedures to ensure the safety, health and wellbeing of all employees and visitors

Who you are:
Being result driven, you are someone who wants to influence your own development and working in a multicultural environment motivates you. You have:

• Electrical/Electronic tertiary or equivalent qualification

• At least 3 years’ experience working in customer services related fields within Medical Diagnostic Industry preferred

• Experience with IT and Middleware systems a plus

• Excellent written and verbal communication skills 

• Strong customer empathy and interaction skills

• Proven track record in data connectivity, troubleshooting and resolution

• Good business acumen

This Sydney – Field based role is only open to candidates with full eligibility to live and work in Australia. 

We do not accept any unsolicited resumes or enquiries from recruitment agencies. Roche has a dedicated in-house Talent Acquisition team.

What we offer

Roche offers rewarding growth opportunities and a collaborative culture where people are united in purpose and will stretch you to be brave, speak up and think differently. Feel empowered to deliver meaningful outcomes, supported by accessible and inspiring leaders. 

Roche encourages a high-performance culture where you are empowered and trusted to make decisions. We strive for excellence and extraordinary results and take a genuine interest in our people and their well-being, and our patients. Our work gives people more time to be with the ones they love. Take pride in knowing you can make a difference to millions of patients worldwide in developing diagnostics and treatments for Infectious Disease, Cardiovascular Metabolic, Oncology, Neurology, Immunology and Ophthalmology.

We care about you - as a whole person. That's why we place your individual health, and professional growth at the very heart of what we do. Your well-being is one of our top priority, because when you're thriving, we all succeed. We offer access to mental health awareness and wellness initiatives that cater to your unique needs - because we understand that well-being is personal.
 

We are committed to providing an inclusive, safe, secure and healthy workplace, and to minimise any such impacts to our employees, customers and the community. We welcome applications from all people and encourage you to advise of any individual circumstances or workplace adjustment that may require consideration.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.