THE BACARDI STORY

Ours is a vibrant, family-owned spirits company, nurtured by seven generations of the Bacardí family. We are the largest, privately held spirits company. Bacardi was founded in 1862 in Santiago de Cuba, when Don Facundo Bacardí Massó revolutionized the spirits world by creating the world’s first light-bodied rum. His fearless, bold, and entrepreneurial spirit lives on in Bacardi today.

From humble beginnings in a small tin-roof distillery in Cuba to a global company with a portfolio of more than 200 of the world’s best brands and labels including BACARDI® rum, GREY GOOSE® vodka, PATRÓN® tequila, MARTINI® vermouths and sparkling wines,

DEWAR’S® Blended Scotch whisky, BOMBAY SAPPHIRE® gin, CAZADORES blue agave tequila, WILLIAM LAWSON’S® whisky, ERISTOFF® vodka and many others.

Today we are an extended family of more than 9,000 employees (affectionately known as Primos – which is the Spanish word for cousins) across the globe.

OUR CULTURE

We share the passion and entrepreneurial flair of our founder and are guided by our three culture pillars - Fearless, Family and Founders, they inspire our Primos to be the best they can be and drive us forward in all we do. But what does this mean?

• Being Fearless; means adopting an agile mindset, being comfortable trying new things and taking risks. We are empowered to question, challenge, and innovate.
• Family; We treat each other, and our communities, like Family. Always.
• Founders; The spirit of entrepreneurship is at the heart of everything we do. We see the business as if it is our own. We do the right thing for the business, and we all take accountability for our work.

When you join Bacardi, you become part of our family and gain more than just a job.

WHAT DOES A Customer Service Specialist DO?

The Customer Service Representative is the support resource for our customers, partners and Commercial sales teams. He is responsible for working collaboratively with the sales team as a technical advisor and Commercial/product advocate. The Customer Service Representative must be able to identify and provide reliable solutions for all Commercial and technical issues to assure complete customer satisfaction.

In this role you will be passionate about the customers & take pride in delivering the Perfect Order to Serve and ensuring that the customer experience is positive throughout the fulfilment process: Order, Delivery, Invoice. “OTC : Order To Cash”.

Responsible for service to our customers and achievement of “On Time in Full” targets.

• Build a strong customer relationship, loyalty & retention through exceptional service, awareness and understanding of Bacardi’s customers 
• Have full responsibility of Total Order Management (Order Acquisition, Order Processing, Maintenance, delivery issues, customer complaints) including any resolution management/follow up from Order – Delivery- Invoice 
• Have strong awareness & understanding of our product portfolio & optimization of product availability 
• Be the voice of our Customers. Drive customer centricity E2E throughout the Supply Chain, particularly with all key stakeholders: Sales, Warehouse, Transport, Credit control, Finance, S&OP, Master Data. Be a partner of sales, interacting daily with existing & new sales accounts, our main internal customers. 
• Ensure Right First Time Order capture through accurate Customer Master Data. 
• Utilize analytical skills to drive process improvements & deliver Customer Focus throughout the Supply Chain, analyse Customer Data to maintain and secure orders, leverage root causing of customer issues, ensuring prompt resolution & prevention of reoccurrence. 
• Be passionate about Customer First key performance metrics: Engagement levels, OTIF (Service) & Advantage Survey results, GS1, order touch, etc.). 
• Balance cost & service in the best interest of both Customer & Company.

FUNCTIONAL EXCELLENCE To be successful in this role:

• 2+ years’ experience in Customer Service of a multinational company< >Team player, understand the impact others have on your work and ability to collaborate in a constructive way, within and beyond own team
• Experience of interacting and communicating with customers is critical to this role
• Demonstrated use of analytical, collaborative problem solving and communication skills
• Ability to work well in a dynamic, flexible environment undergoing a significant transformation
• Strong SAP ERP knowledge
• You are familiar in advanced customer service technology and decision support tools
• Computer proficiency in Microsoft suite of products (Outlook, Word, Excel, Power Point) & web-based applications
• Strong oral & written communication skillsFluent English knowledg
• Bachelor’s degree or equivalent experience required

LEADERSHIP AGILITY

At Bacardi we care deeply about finding brilliant talent who can bring the following personal attributes to help elevate our 3Fs: Fearless, Family, Founder culture to the next level.
 

• Belonging: You have a strong capacity to create a culture of ‘Belonging’, where people feel appreciated for who they are, what they do, and who they can become

• Self-Awareness: You have high levels of self-awareness, are reflective and know yourself well, understanding both your own strengths and weaknesses and your impact on others

• People Agility: You bring a deep ability to understand and relate to people and navigate through tough situations to harness and multiply collective performance

• Results Agility: You demonstrate consistent delivery of results in first-time situations by inspiring teams, exhibiting a presence that builds confidence in yourself and others.

• Mental Agility: You can think critically to penetrate complex problems and expand the possibilities by making fresh connections. You think strategically whilst being execution focused and bring creativity to the challenges you’re presented with

• Change Agility: You have a deep natural curiosity, desire to experiment and ability to effectively deal with the heat of change. You have a growth and learning mindset: ready to test, stumble, learn and apply from experience

Disclaimer: Bacardi seeks talent from all backgrounds to bring diversity of thought, agility and capability to our organization across the globe. We promote a working environment where all employees are treated and rewarded fairly. We do not tolerate any form of discrimination that adversely affects individuals or groups on the basis of national origin, race, color, religion, sex, gender, sexual orientation, marital status, disability, age, and any other legally protected aspect of a person’s identity. 

U.S. applicants have rights under Federal Employment Laws.

Perks of Working for us

At Bacardi, we are committed to providing our Primos (employees) with a comprehensive Total Rewards package of compensation, benefits, incentives, allowances, well-being, and much more to meet the needs of themselves and their families. It goes beyond just Cash! The total rewards program is based on pay for performance, whereby the incentive programs are linked to company and individual performance.

Compensation, Paid Time Off & Retirement:

• Competitive Pay Package

• Competitive Holiday/Paid Time Off, plus additional days offered ( i.e., volunteer day, allowing you to give back to the community)

• Retirement/Pension Plan

Health & Wellbeing

• Medical, Critical Illness, and Life Insurance

• Calm Meditation App subscription (free)

• Employee Assistance Programs

• Best-in-class, family-friendly, and inclusive leave policies

Additional Benefits

The benefits /perks may vary depending on the nature of your employment with Bacardi, your work location, and are subject to change.

Some benefits may be subject to an employee contribution.

Some benefits may be fully or partially subsidized. Incentive plans are linked to the nature of your employment and can vary based on region, market, function or brand.